Amanda Bonilla
Homer,IL
Summary
Motivated Store Team Leader experienced managing, motivating and directing store staff in meeting business objectives, goals and customer service standards. Focused professional oversees sales activities, inventory-taking, and reconciling cash receipts. Outgoing and detail-oriented with great communication skills.
Overview
26
26
years of professional experience
Work History
Store Team Leader
American Eagle
Champaign, IL
10.2002 - Current
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Handled customer complaints and issues politely and professionally.
- Completed routine store inventories.
- Analyzed customer levels and planned resources according to needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Acting District Team Leader June 21-Jan 22.
Assistant Manager
Reebok Outlet
Tuscola, IL
05.2000 - 10.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Burger King
Tuscola, IL
06.1997 - 05.2000
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Shiloh High School
Hume, IL05.1999
Skills
- Profit Management
- Compliance Requirements
- Economic Trends
- Retail Metrics and Goals
- Merchandising Oversight
- Loss Prevention Goals Monitoring
- Customer Order Fulfillment
- Strong Communication and Interpersonal Skills
- Operational Procedures
- Adaptable and Flexible
- Exceeding Customer Expectations
- Meeting Sales Goals
Timeline
Store Team Leader
American Eagle
10.2002 - Current
Assistant Manager
Reebok Outlet
05.2000 - 10.2002
Assistant Manager
Burger King
06.1997 - 05.2000
High School Diploma -
Shiloh High School