Rolando Turruelles
Miami,FL
Summary
Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Enthusiastic Store Team Member focuses on exceptional customer service by greeting customers, assisting with store inquiries and ringing purchases using POS system. Knowledgeable about product merchandising, payment processing and cleaning. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Store Team Leader
Party City
09.2005 - Current
- Followed inventory management and loss prevention policies to minimize shrinkage in store.
- Keeping up to date with policies and procedures.
- Used cash register to tally purchases, collect payment, and execute fast and friendly check-out experiences.
- Interacted positively with team members and customers to promote commitment to the organization's vision and values.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Opened and closed store by counting cash, closing and opening registers, and delegating daily staff assignments.
- Audited daily receipt records to ensure accuracy.
- Monitored staff performance, customer service, and sales goals to meet and exceed targets.
- Handled customer complaints and issues politely and professionally.
- Analyzed customer levels and planned resources according to needs.
- Organized successful promotional events to drive foot traffic and increase sales volume during peak periods.
- Interviewed, trained, and coached team to achieve company and store goals.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL08.2005
Skills
- Profit Management
- Inventory Control
- Employee Coaching
- Loss Prevention
- Sales Tracking
- Supply Ordering
- Store Organization
- Cash Handling
- Customer Service
- Brand Promotion
- Retail Metrics and Goals
- Team Leadership
- Goal-Driven
- Strong Communication and Interpersonal Skills
- Merchandise Receiving and Handling
- Attention to Detail
- Sales Records Management
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Store Team Leader
Party City
09.2005 - Current
High School Diploma -
Miami Killian Senior High School
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