Kalie Baker
Phoenix,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Mountainside Fitness
10.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Personal Trainer
Fit4Mom
01.2018 - 09.2019
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Demonstrated proper technique for exercises to avoid injuries.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Developed customized fitness plans for wide range of clients to expand services.
- Motivated participants through one-on-one instruction and positive feedback.
Bartender
Tavern Grille
08.2014 - 05.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
Sales Specialist
Kay Jewlers
03.2012 - 04.2014
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Retail Sales Associate
Buckle
01.2011 - 11.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Shift Lead Supervisor
KFC
07.2009 - 08.2011
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ08.2011
Skills
- Time Management
- Staff Development
- Sales Promotion
- Economic Analysis
- Exceptional Interpersonal Communication
- Departmental Operations Management
- Vendor Partnerships
- Cost Analysis and Savings
- Client Account Management
- Client Relations
- Verbal and Written Communication
- PC Competency
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 27% growth of customer base.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
Certification
- Diamontolgy & Gemology Certified, Kay Jewelers - 2012
Additional Information
- Highly skilled in Microsoft Office, Excel, and Spreadsheets.
- 52 WPM
- Experience and broad knowledge in multiple software programs.
Timeline
General Manager
Mountainside Fitness
10.2019 - Current
Personal Trainer
Fit4Mom
01.2018 - 09.2019
Bartender
Tavern Grille
08.2014 - 05.2016
Sales Specialist
Kay Jewlers
03.2012 - 04.2014
Retail Sales Associate
Buckle
01.2011 - 11.2012
Shift Lead Supervisor
KFC
07.2009 - 08.2011
High School Diploma -
Mingus Union High School
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