Kalie Busse
Boca Raton,FL
Summary
Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player offering a positive and cooperative attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Onboarding Ambassador/ Credentialing
Cross Country Healthcare
Boca Raton, FL
02.2022 - 01.2024
- Review credentials for HCPs confirmed for an assignment. Gather the needed documents and remain in contact with the HCP to ensure all requirements are met for their expected start date.
- Communicate with the compliance team to ensure all documents are submitted to the facility.
- Review credentials for HCPs currently on assignment. Alert and work with existing healthcare professionals and internal departments on expiring documents to ensure 100% compliance.
- Set up and follow up on results for drug screenings and vaccines/titers.
- Ensure backgrounds are started and completed by the background team in a timely manner.
- Run license verifications.
- Cleared HCPs at a fast rate to work strikes.
- Always met or exceeded metric numbers.
Diagnostic Coordinator
MTI America
08.2019 - 04.2021
- Schedule and coordinate injured workers for diagnostic exams in a timely manner
- Provide services to customers through inbound/outbound calls and process electronic/telephonic orders
- Request outside records for new patient appointments
- Reviews physician orders, protocols and data to verify correct information
- Create and issue purchase orders for payment, tracking, and authorization
- Maintains data in scheduling system
- Review pre-authorizations and obtain authorizations from adjuster and/ or case managers
- Update adjusters and case managers daily on files
- Obtains laboratory reports, scan results, biopsy results, and hospital records to facilitate patient care
- Tracks laboratory, medical, procedural, and scan reports to ensure test/procedure was completed and notify adjuster/ case manager.
Shift Manager- Associate
Aldi
10.2015 - 08.2019
- Helped employees operate productively and stay on task to meet business and customer needs
- Oversaw schedules, accepted time off requests and found coverage when shifts were short
- Managed and mentored 10-15 staff members
- Ran daily Sales and budget reports to assess performance and make proactive adjustments, keeping operations highly responsive to changing business conditions
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Mentored and supported new employees to maximize team performance
- Trained and supervised staff members
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department
- Documented receipts, employee hours and inventory movements
- Optimized procedures to streamline efficiency, reduce labor hours and boost profitability
- Cross-trained in every store role to maximize operational knowledge
- Processed shipments and maintained organized stock shelves
- Trained new employees on company customer service policies and service level standards
- Communicated with supervisors on a frequent basis to escalate customer concerns, store issues and inventory requirements
- Replenished shelves to maintain adequate merchandise levels.
Office Supervisor
R & M Premier
05.2012 - 10.2017
- Managed daily office operations and equipment maintenance
- Performed clerical duties, documenting communications, reporting and schedules
- Sending and receiving faxes
- Verified and logged deadlines in response to daily inquiries and requests
- Prepared internal paperwork, managed telephone calls and maintained office documents
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information
- Follow up on in and out going phone calls to customers and vendors
- Ordering office supplies
- Process payments and managed Payroll for employees and contractors
- Prepared and filed expense report forms.
Call Center Representative/ Receptionist
Vista BMW Coconut Creek
Coconut Creek, FL
09.2010 - 04.2012
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes
- Gathered information from customers and asked open-ended questions to understand needs and address quickly
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel
- Scheduled Service appointments for Service Department staff
- Kept reception area clean and organized to provide visitors with a positive first impression of company.
Education
Bachelor of Science -
Kaplan University
Skills
- Microsoft Office proficient
- Outlook, Word, Excel and PowerPoint
- Detail Oriented and able to multi-task
- Database entry
- Familiar with medical terminology
- Excellent communication
- Multi-line phone systems
- Scheduling and calendar management
- Time Management
- MTI Zoom Portal and Stratacare
- Customer Engagement
- Problem-Solving
- Customer Service
- Data Entry
- Email Blasts
- Team Management
Timeline
Onboarding Ambassador/ Credentialing
Cross Country Healthcare
02.2022 - 01.2024
Diagnostic Coordinator
MTI America
08.2019 - 04.2021
Shift Manager- Associate
Aldi
10.2015 - 08.2019
Office Supervisor
R & M Premier
05.2012 - 10.2017
Call Center Representative/ Receptionist
Vista BMW Coconut Creek
09.2010 - 04.2012
Bachelor of Science -
Kaplan University