Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalie Morgan

Monroe,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Key Holder

Dollar General Store
Marshville, NC
04.2021 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due ot discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store front.

To-Go Server

Chili's Restaurant Grill & Bar
Monroe, NC
09.2020 - 08.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Cashier / Stocker Associate

Simpson's Produce
Charlotte, NC
04.2015 - 11.2020
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Environmental Services Tech

Atrium Health Union
Monroe, NC
02.2019 - 09.2019
  • Monitored spaces for environmental safety hazards.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Washed down facility walls, floors and doors regularly with cleaning solutions and sprayers.
  • Collected, sorted and disposed of garbage and recycling from production work areas.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.

Education

High School Diploma -

Piedmont High School
06.2018

Skills

  • COVID Symptom Screening
  • Cleaning and Sanitizing
  • Customer Service and Rapport
  • Multitasking and Prioritization
  • Relationship Building
  • Service-Oriented
  • Ability to Lift 50 Pounds
  • Adaptable and Flexible

Certification

  • Previously CPR Certified

Timeline

Key Holder

Dollar General Store
04.2021 - Current

To-Go Server

Chili's Restaurant Grill & Bar
09.2020 - 08.2021

Environmental Services Tech

Atrium Health Union
02.2019 - 09.2019

Cashier / Stocker Associate

Simpson's Produce
04.2015 - 11.2020

High School Diploma -

Piedmont High School

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Kalie Morgan