Kalie Smith
Lakeland,LA
Summary
Dynamic customer service professional with experience at GEICO, adept at problem-solving and utilizing Salesforce CRM to enhance client interactions. Proven ability to manage high-volume inquiries while employing de-escalation techniques to resolve issues effectively. Committed to delivering exceptional service and driving customer satisfaction through strategic communication and database management.
Overview
4
4
years of professional experience
Work History
Insurance Customer Service Representative
GEICO, Government Employees Insurance
Lakeland, FL
02.2024 - Current
- Utilized CRM software to document customer interactions, feedback, and resolutions.
- Asked probing questions and offered solutions to resolve customer issues.
- Organized information by using spreadsheets, databases or word processing applications.
- Managed high-volume inbound and outbound calls to address customer inquiries.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Attractions Operator, Sky Trolley
Universal Orlando
Orlando, FL
11.2023 - 02.2024
- Interacted with customers in a friendly manner while resolving any concerns they may have had regarding the attractions or services offered at the facility.
- Supervised loading and unloading areas of rides and monitored riders' behavior inside the ride vehicles.
- Operated ride control panels and monitored ride performance during operation.
- Tracked and reported ride operation data
Wholesale Payments Client Onboarding Intern
JP Morgan & Chase
Tampa, FL
02.2021 - 07.2021
- Assist in overseeing the scope of release projects while providing timely updates on OneNote.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
Some College (No Degree) - Computer Science
Southern New Hampshire University
Hooksett, NHSome College (No Degree) - Business
St. Petersburg College/ Year Up
Clearwater, FLSkills
- Customer service
- Problem solving
- Salesforce CRM knowledge
- Database management
- Time management abilities
- De-escalation techniques
Websites
Timeline
Insurance Customer Service Representative
GEICO, Government Employees Insurance
02.2024 - Current
Attractions Operator, Sky Trolley
Universal Orlando
11.2023 - 02.2024
Wholesale Payments Client Onboarding Intern
JP Morgan & Chase
02.2021 - 07.2021
Some College (No Degree) - Computer Science
Southern New Hampshire University
Some College (No Degree) - Business
St. Petersburg College/ Year Up
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