Summary
Overview
Work History
Education
Skills
Timeline
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Kalika Cook

Austin,United States

Summary

Goal-driven Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

15
15
years of professional experience

Work History

Case Manager

Austin Area Urban League
12.2023 - Current
  • Achieves positive client outcomes by developing and implementing comprehensive case management plans.
  • Accurately maintains client records daily through various software and applications such as: Trax Solutions, Reentry Employment Opportunities Program, Caseworthy, and Microsoft Excel.
  • Serves as an advocate for clients, stakeholders, service providers, and additional partners within local community
  • Assists clients during critical moments by providing immediate support and preparing emergency resources when necessary

UR Assistant

Sedgwick
01.2023 - 11.2023
  • Answers incoming calls, processes requests and relays messages to appropriate personnel.
  • Works closely with manager to provide effective assistance for specific aspects of business operation.
  • Communicates proactively with supervisors, immediately explained issues and teamed on appropriate solutions.

IT/Tax Examining Technician

Internal Revenue Service, IRS
08.2018 - 04.2023
  • Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
  • Carried out day-day-day duties accurately and efficiently.
  • Assisted and participated in the delivery of customer support services to the organization, which included configuration, installation, and maintenance of IT equipment and systems.
  • Promoted to Tax Examining Technician in March 2023 which resulted in relocation to Austin, TX.


Production Line Assistant

Brother International Corporation
08.2009 - 08.2018
  • Translated business needs and priorities into actionable logistics strategies.
  • Monitored and managed workshop flow for 12+ employees daily.
  • Coached employees and assisted with quarterly performance reviews.
  • Promoted from Line Associate to Production Line Associate in February 2018 after position renewal.

Patient Access Representative

Saint Francis Hospital
10.2015 - 02.2018
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Facilitated communication between patients and various departments and staff.

Caregiver

Volunteers Of America
04.2015 - 10.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized for building and maintaining rapport with patients and families.

Education

Bachelor of Arts - Criminal Justice

LeMoyne-Owen College
12.2025

Skills

  • Criminal Justice
  • 60 WPM
  • Versatility
  • Leadership
  • Data Entry
  • Time Management
  • Interpersonal Skills
  • Detailed Documentation
  • Microsoft Office Proficient
  • Written & Oral Communication
  • Community Outreach
  • Case Management

Timeline

Case Manager

Austin Area Urban League
12.2023 - Current

UR Assistant

Sedgwick
01.2023 - 11.2023

IT/Tax Examining Technician

Internal Revenue Service, IRS
08.2018 - 04.2023

Patient Access Representative

Saint Francis Hospital
10.2015 - 02.2018

Caregiver

Volunteers Of America
04.2015 - 10.2015

Production Line Assistant

Brother International Corporation
08.2009 - 08.2018

Bachelor of Arts - Criminal Justice

LeMoyne-Owen College

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Kalika Cook