Kalika Cook
Austin,United States
Summary
Goal-driven Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
15
15
years of professional experience
Work History
Case Manager
Austin Area Urban League
2023.12 - Current
- Achieves positive client outcomes by developing and implementing comprehensive case management plans.
- Accurately maintains client records daily through various software and applications such as: Trax Solutions, Reentry Employment Opportunities Program, Caseworthy, and Microsoft Excel.
- Serves as an advocate for clients, stakeholders, service providers, and additional partners within local community
- Assists clients during critical moments by providing immediate support and preparing emergency resources when necessary
UR Assistant
Sedgwick
2023.01 - 2023.11
- Answers incoming calls, processes requests and relays messages to appropriate personnel.
- Works closely with manager to provide effective assistance for specific aspects of business operation.
- Communicates proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
IT/Tax Examining Technician
Internal Revenue Service, IRS
2018.08 - 2023.04
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Carried out day-day-day duties accurately and efficiently.
- Assisted and participated in the delivery of customer support services to the organization, which included configuration, installation, and maintenance of IT equipment and systems.
- Promoted to Tax Examining Technician in March 2023 which resulted in relocation to Austin, TX.
Production Line Assistant
Brother International Corporation
2009.08 - 2018.08
- Translated business needs and priorities into actionable logistics strategies.
- Monitored and managed workshop flow for 12+ employees daily.
- Coached employees and assisted with quarterly performance reviews.
- Promoted from Line Associate to Production Line Associate in February 2018 after position renewal.
Patient Access Representative
Saint Francis Hospital
2015.10 - 2018.02
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Facilitated communication between patients and various departments and staff.
Caregiver
Volunteers Of America
2015.04 - 2015.10
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized for building and maintaining rapport with patients and families.
Education
Bachelor of Arts - Criminal Justice
LeMoyne-Owen College
12.2025
Skills
- Criminal Justice
- 60 WPM
- Versatility
- Leadership
- Data Entry
- Time Management
- Interpersonal Skills
- Detailed Documentation
- Microsoft Office Proficient
- Written & Oral Communication
- Community Outreach
- Case Management
Timeline
Case Manager
Austin Area Urban League
2023.12 - Current
UR Assistant
Sedgwick
2023.01 - 2023.11
IT/Tax Examining Technician
Internal Revenue Service, IRS
2018.08 - 2023.04
Patient Access Representative
Saint Francis Hospital
2015.10 - 2018.02
Caregiver
Volunteers Of America
2015.04 - 2015.10
Production Line Assistant
Brother International Corporation
2009.08 - 2018.08
Bachelor of Arts - Criminal Justice
LeMoyne-Owen College
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