Kalil Haj
Scottsdale,AZ
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
K & Z Liquors
Phoenix, Arizona
03.2020 - 07.2025
- Managed daily operations of a retail liquor store.
- Oversaw inventory management and product ordering processes.
- Trained and supervised staff on customer service standards.
- Developed marketing strategies to promote store events and sales.
- Ensured compliance with local and state liquor regulations.
- Maintained financial records and managed cash flow effectively.
- Built relationships with suppliers to negotiate favorable terms.
- Resolved customer inquiries and complaints promptly and professionally.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Observed safety protocols and driving laws to maximize road and personnel safety.
- Identified potential risks associated with operations in order to minimize liabilities.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Devised and implemented marketing strategies to attract new clients.
- Collaborated with dispatch and supervisors to map out routes and schedules.
- Resolved conflicts between employees in a professional manner.
- Ensured compliance with safety regulations throughout the facility.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Maintained safe driving habits to protect property and general public on roadways.
- Worked well with dispatchers to communicate route and schedule changes.
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Recorded expenses and maintained receipts.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Fulfilled back haul orders and spotted trailers in loading yard.
Managing Director
Old Town Jewels
Scottsdale, Arizona
11.2014 - 01.2020
- Directed strategic initiatives to enhance brand visibility and market presence.
- Oversaw daily operations to ensure smooth workflow across departments.
- Managed financial planning and budgeting for operational efficiency.
- Led sales team to achieve quarterly targets and increase market share.
- Developed training programs to enhance sales skills and product knowledge.
- Analyzed market trends to identify new business opportunities and customer needs.
- Collaborated with marketing to create effective promotional strategies and campaigns.
- Managed customer relationships to ensure satisfaction and retention rates.
- Facilitated regular meetings to align team goals with company objectives.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Maintained accurate records of all transactions between customers and company representatives.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Used change methodologies to increase sales and led projects for increased productivity.
Education
Some College (No Degree) - Business Administration
Maricopa Community Colleges, Scottsdale Community College
Scottsdale, AZSkills
- Business operations oversight
- Customer relationship management
- Team leadership
- Problem solving
- Effective communication
- Personnel management
- Cashflow management
- Operations management
- Profit optimization
- Negotiation
Languages
English
Full Professional
Spanish
Limited
Arabic
Professional
Certification
Liquor board certification
Affiliations
- Hiking
- Exercise
- Reading
Donating
- Volunteer
- St Jude Cancer Research
- Youth Football
Timeline
Owner/Operator
K & Z Liquors
03.2020 - 07.2025
Managing Director
Old Town Jewels
11.2014 - 01.2020
Some College (No Degree) - Business Administration
Maricopa Community Colleges, Scottsdale Community College