Summary
Overview
Work History
Education
Skills
Timeline
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Bradley Leder

NAPLES

Summary

Dynamic entrepreneur and seasoned Lead Fitness Trainer with a proven track record at Burn Boot Camp. Expert in client relationship management and business operations oversight, I excel in fostering team collaboration and driving customer satisfaction. My leadership has significantly enhanced service quality, leveraging both financial management and clear communication skills to achieve excellence.

Overview

17
17
years of professional experience

Work History

Owner /Entrepreneur

Self-employeed
07.2017 - 12.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Led a team of professionals, fostering a culture of creativity, collaboration, and performance excellence.
  • Implemented employee training programs, improving team skills and fostering culture of continuous learning and development.

Lead Fitness Trainer

Burn Boot Camp
02.2016 - 07.2017
  • Provided fitness assessments and program planning.
  • Educated clients on proper nutrition habits, leading to healthier lifestyles and improved weight management outcomes.
  • Demonstrated how to carry out various routines and exercises.
  • Advised clients on proper equipment use and maintenance, contributing to a safe workout environment and prolonging the lifespan of gym assets.
  • Boosted client motivation through consistent encouragement, support, and progress tracking.
  • Enhanced gym member retention rates by providing excellent customer service and fostering a welcoming environment.
  • Championed clients'' successes by celebrating milestones and acknowledging progress, fostering a sense of pride and motivation in their fitness journey.
  • Designed and implemented variety of fitness instruction classes.

Ocean Import Specialist

Login Logistics
04.2008 - 12.2015
  • Enhanced customer satisfaction with timely updates on shipment statuses and prompt resolution of inquiries.
  • Coordinated cross-functional teams to ensure seamless transitions between stages of the import process.
  • Provided ongoing training for team members on industry developments, regulatory changes, and technology advancements related to ocean imports management.
  • Facilitated communication between clients, carriers, customs brokers, and other parties involved in the import process.
  • Managed multiple shipments simultaneously, delivering accurate and timely information to stakeholders at all times.
  • Mitigated risks associated with transportation disruptions by developing contingency plans for alternative routing options.
  • Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.

Education

Associate of Arts - Culinary Arts

Culinary Institute of America
Poughkeepsie, NY
06-1994

Skills

  • Customer relations
  • Business Operations Oversight
  • Client Relationship Management
  • Clear Communication Proficiency
  • Operations management
  • Staff management
  • Team oversight
  • Employee development
  • Service quality assurance
  • Verbal and written communication
  • Relationship building
  • Financial management

Timeline

Owner /Entrepreneur

Self-employeed
07.2017 - 12.2024

Lead Fitness Trainer

Burn Boot Camp
02.2016 - 07.2017

Ocean Import Specialist

Login Logistics
04.2008 - 12.2015

Associate of Arts - Culinary Arts

Culinary Institute of America

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Bradley Leder