Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Riley

Rochester,NY

Summary

Versatile professional with a robust background in business management and customer relations, notably at Lavation4ty5. Demonstrated success in enhancing operational efficiency and fostering client loyalty. Skilled in labor relations and adept at driving competitive market positioning. Proven ability to lead with empathy, achieving significant client satisfaction and repeat business. Well-rounded Personal Care Aide with 7 years assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal grooming, carrying out light housekeeping and [Task]. Expert communicator when supporting patients' needs, documenting information and interacting with supervisors. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

30
30
years of professional experience

Work History

Owner ( Entrepreneur)

Lavation4ty5
06.2024 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Direct Support Professional

Catholic Charities and Community Services
08.2018 - Current
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted disabled clients to support independence and well-being.

Lab Courier

University of Rochester
03.2010 - 01.2024
  • Maintained accurate records of deliveries, pickups, and any special instructions for each job.
  • Adhered to strict confidentiality guidelines regarding patient information and test results during transportation tasks.
  • Enhanced communication between labs by regularly updating all parties on courier status and delivery times.
  • Actively participated in ongoing training sessions to stay current on industry best practices and compliance regulations.
  • Reduced risk of lost or damaged samples by following established safety protocols during transport.

Patient Transporter

University of Rochester, Strong Memorial Hospital
04.2000 - 02.2010
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.

Linen Aide

University of Rochester, Strong Memorial Hospital
05.1994 - 04.2000
  • Safeguarded facility resources by monitoring usage patterns and adjusting stock levels accordingly to prevent overstocking or shortages.
  • Proactively addressed maintenance issues with laundry equipment to minimize downtime and preserve operational efficiency.
  • Fostered a positive work environment through teamwork support, open communication, and proactive problemsolving.
  • Optimized workflow by scheduling tasks logically based on urgency and departmental requirements for clean linens.

Education

High School Diploma -

Penn Foster Career School
200 Hickory Street Scranton, PA 18505
05.2001 -

Skills

Business Management

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Timeline

Owner ( Entrepreneur)

Lavation4ty5
06.2024 - Current

Direct Support Professional

Catholic Charities and Community Services
08.2018 - Current

Lab Courier

University of Rochester
03.2010 - 01.2024

High School Diploma -

Penn Foster Career School
05.2001 -

Patient Transporter

University of Rochester, Strong Memorial Hospital
04.2000 - 02.2010

Linen Aide

University of Rochester, Strong Memorial Hospital
05.1994 - 04.2000

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Olivia Riley