Roberta Bero
Brookfield,WI
Summary
Results-driven professional specializing in client relationship management, recruitment, and operational oversight. Demonstrated ability to enhance efficiency and ensure compliance across various projects. Committed to delivering impactful solutions in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Express Employment Professionals
Waukesha, Wisconsin
01.2017 - 09.2025
- Managed daily operations and staffing for employment services agency to enhance efficiency.
- Developed client relationships to assess staffing needs and deliver effective solutions.
- Oversaw recruitment processes, including candidate screening and interviewing.
- Implemented marketing strategies to promote services and attract new clients.
- Ensured compliance with labor laws and industry regulations across all operations.
- Resolved customer complaints promptly to uphold business reputation.
- Managed business functions, including sales, inventory, and accounting.
- Created business plan and budget to optimize profitability.
Senior Branch Manager
Medical Staffing Network Healthcare LLC
Brookfield, Wisconsin
10.2013 - 10.2014
- Supervised team performance and provided guidance to improve service quality.
- Developed strategic plans for workforce management and client engagement initiatives.
- Generated leads and improved sales conversions.
- Managed daily operations of branch, order fulfillment and customer service.
- Designed and updated reports predicting future business to assist with planning.
- Coordinated marketing campaigns designed to attract new customers as well as retain existing ones.
- Communicated with stakeholders in business.
Education
Associate of Science - Business Management And Marketing
Moraine Park Technical College
Fond Du Lac, WI05-2015
Associate of Science - Office Administration Systems Technology Executive
Delaware Technical Community College
Wilmington06-1984
Skills
- Client relationship management
- Recruitment and talent acquisition
- Marketing strategy
- Business operations oversight
- Compliance and regulatory assurance
- Workforce planning
Timeline
Owner/Operator
Express Employment Professionals
01.2017 - 09.2025
Senior Branch Manager
Medical Staffing Network Healthcare LLC
10.2013 - 10.2014
Associate of Science - Business Management And Marketing
Moraine Park Technical College
Associate of Science - Office Administration Systems Technology Executive
Delaware Technical Community College