Kalilah Thomas
Milwaukee
Summary
Reliable and detail-oriented professional with experience in customer service, warehouse operations, and technology support. Skilled in maintaining security awareness, handling inventory, operating in fast-paced environments, and providing excellent customer service. Strong teamwork, communication, and problem-solving abilities with a commitment to safety and efficiency.
Overview
10
10
years of professional experience
Work History
Fulfillment Associate
Amazon
Oak Creek, WI
10.2025 - 03.2026
- Operated warehouse equipment to efficiently process incoming and outgoing shipments.
- Packaged products accurately for distribution, ensuring quality control standards were met.
- Collaborated with team members to streamline fulfillment processes and improve productivity.
- Ensured cleanliness and organization of work areas to promote a safe working environment.
- Supported loading and unloading operations by coordinating with transport personnel for timely deliveries.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
Security Officer
Allied Universal Security Services
Milwaukee, WI
09.2023 - 10.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms, emergencies, and incidents, maintaining calm under pressure.
- Documented daily activities and incidents in detailed logs for reporting purposes.
- Trained new personnel on security protocols and emergency response procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
JBM Security
Milwaukee, WI
09.2020 - 09.2023
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to detect and deter suspicious activities.
- Responded promptly to incidents, minimizing risks and ensuring safety protocols.
- Prepared detailed reports on daily activities, incidents, and observations for management review.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Cashier
HyVee Foods
Cedar Rapids, IA
06.2016 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring balanced registers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
Washington High School
Cedar Rapids, IASkills
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Product packaging
- Order picking skills
- Report writing
- Security guard license
- CCTV surveillance
- Security screenings
- Customer service
- Customer assistance
- Work ethic and integrity
Timeline
Fulfillment Associate
Amazon
10.2025 - 03.2026
Security Officer
Allied Universal Security Services
09.2023 - 10.2025
Security Officer
JBM Security
09.2020 - 09.2023
Cashier
HyVee Foods
06.2016 - 08.2020
High School Diploma -
Washington High School