Kalimah Latif
Upper Marlboro,MD
Summary
Results-driven customer service leader with experience in managing a variety of projects ranging from events, customer service to administrative management. Over 10+ years of project management experience with strong knowledge of the CAPM through PMI. Detail-oriented and drive with expertise in problem-solving and managing daily functions per client. Excellent organizational skills with filing data and equipment placement. Energetic, hardworking, dependable, and trustworthy with a dedicated strong work ethic. Excellent oral and written communication skills, strong interpersonal skill, problem-solving, and analytical skills. Progressive leadership experience in procurement management, operational oversight and project management. Strong business acumen complimented by expertise in driving initiatives, strategic planning, team building, and management. Effective leader and communicator with demonstrated consultation, critical thinking, problem-solving and conflict management skills. Strong proficiency in financial and project management systems and procedures, ability to develop budgets and identify cost-efficiencies.
Overview
18
18
years of professional experience
Work History
Event Staff Security
GARDAWORLD
Maryland & Washington DC
09.2024 - Current
- Monitor access points and conduct thorough security checks to prevent unauthorized entry and ensure the safety of attendees. Manage crowd flow at entry/exit points to ensure proper flow of attendees. Oversee event areas to enforce event rules, regulations, and safety procedures are followed by attendees to ensure a safe environment. Assist in crowd management, by responding to incidents or emergencies following established protocols with staff and security teams.
- Collaborated with event staff and security personnel to maintain safe, organized environment adhering to company policies. Handled attendee concerns and resolved conflicts calmly, ensuring high standards of service and security for a safe, enjoyable event.
- Assisted with event setup and arranged equipment, signage, and materials, providing directions and addressing inquiries to enhance attendee experience.
EVENT LOGISTICS COORDINATOR
GAYLORD NATIONAL
Oxon, Hill, MD
04.2011 - Current
- Plans and organizes small special events and official functions, including but not limited to exhibition openings; cultural ceremonies and celebrations; visits by outside groups, conferences; luncheons, dinners, and receptions. Works closely with the other special events coordinators plans and decides the approach to be taken for completing work assignments. Designs, plans, and coordinates logistical support of special events. Works with event sponsors, providing recommendations, and coordinating the guest list, menu planning, the budget, drafting and producing printed materials, space arrangement, and equipment needs.
- Participates in the development of project plans, operating plans, and supporting budgets: determining the scope, methods, and resource requirements and schedules for projects. Provides input to requirements statements for acquisition and participates in technical evaluations.
- Conducts research, make site visits and finds resources to help staff make decisions about event possibilities. Serve as liaison with vendors, clients, and other end-customers on event-related matters and to drive a high level of satisfaction. Assist with preparing budgets and provide progress reports to account leads for each live meeting/event project.
- Assists in the development of pre-event communications, including save the dates, invitations, and reminders. Provides speaker coordination support including – contracting speakers according to deadlines; coordinating pre-event calls with speakers or moderators as needed; collecting and distributing speaker materials.
Catering Attendant
LEVY
Washington DC
03.2021 - 05.2023
- Delivered high-quality catering service at scheduled events by setting up venues, maintaining food safety standards, and providing courteous guest service while supporting event captains and team operations.
- Set up and served functions by assembling and arranging tables and decorations for catered events, ensuring an inviting atmosphere.
- Ensure guest expectations; through providing excellent friendly service and hospitality. Maintain depth knowledge of the complete menu and products on hand.
- Maintained catering facilities and equipment by returning food and beverages and ensuring serving equipment and utensils were stocked and cleaned.
- Cleaned event areas after events to maintain spotless environments for future events and during service to uphold cleanliness standards.
CONVENTION ATTENDANT
GAYLORD NATIONAL
Oxon, Hill, MD
08.2008 - 04.2011
- Managed inventory of Conference Center supplies and coordinated ordering or pick-up as needed. Set up and broke down conference rooms per event orders while maintaining cleanliness standards for equipment and meeting spaces. Assembled and arranged conference equipment according to event specifications.
- Cleaned meeting rooms during lunch and dinner by removing used glasses, plates, silverware, food, and trash to ensure a tidy environment for guests.
- Maintained a visible presence on the floor, providing courteous assistance to ensure positive customer service experiences for all guests.
Education
CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT -
PROJECT MANAGEMENT INSTITUTE
02.2026
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION -
EVEREST COLLEGE
Skills
- Process Improvement
- Audits
- Team leadership
- Risk Management
- Business Development
- Strategic Planning
- Leadership Building
- Change Management
- Project Management
- Contract Administration
- Procurement
- Event Management
- Electrical Management
- Audio/Visual Support
- Logistics
- Equipment
- Inventory
- Mechanical
- Hydraulics
Timeline
Event Staff Security
GARDAWORLD
09.2024 - Current
Catering Attendant
LEVY
03.2021 - 05.2023
EVENT LOGISTICS COORDINATOR
GAYLORD NATIONAL
04.2011 - Current
CONVENTION ATTENDANT
GAYLORD NATIONAL
08.2008 - 04.2011
CERTIFIED ASSOCIATE IN PROJECT MANAGEMENT -
PROJECT MANAGEMENT INSTITUTE
ASSOCIATES DEGREE IN BUSINESS ADMINISTRATION -
EVEREST COLLEGE