Summary
Overview
Work History
Education
Skills
Timeline
Kalin Edwards

Kalin Edwards

Fulshear,TX

Summary

Self-motivated and detail-oriented professional with a Bachelor of Science in Psychology and extensive experience in administrative support roles. Proven ability to manage complex schedules, handle confidential information with discretion, and support senior executives effectively. Highly skilled in multitasking, problem-solving, and maintaining high standards of professionalism.

Overview

9
9
years of professional experience

Work History

Medical Admin Assistant / Provider Operations

Expressable
05.2022 - Current
  • Worked directly with the owners, now CEO and CFO, of the company in order to complete any tasks as needed
  • Completed onboarding of new clients and insurance verifications.
  • Maintained phone, email, and chat customer service lines.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Coordinated schedules for 150+ clinicians, ensuring no overlap with client appointments.
  • Reported directly to upper leadership for spontaneous tasks essential for daily operations.
  • Promoted to Provider Operations Specialist, focusing on increasing productivity metrics and operational functionality.
  • Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.

Medical Administrative Assistant

Sacred Heart Emergency Center
08.2021 - 05.2022
  • Worked directly with the owners, the four practicing physicians of the facility, in order to complete any tasks as needed
  • Checked in patients, verified insurance, and collected copays.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

Shelter Specialist

Y2Y Youth Shelter
06.2020 - 06.2021
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Managed inventory of necessary items within the shelter and guest attendance data.

Therapeutic Support Specialist

Bay State Community Services
05.2019 - 06.2020
  • Developed rapport with challenging clients through empathetic listening and genuine concern for their wellbeing.
  • Coordinated care with other providers to ensure seamless transitions between services for optimal client support.
  • Implemented evidence-based practices in delivering therapeutic interventions tailored to each client''s unique needs.
  • Promoted a safe, supportive environment by establishing clear boundaries and expectations with clients.


Clinical Admin Assistant/ Medical Assistant

Four Women Health Services
08.2019 - 12.2019
  • Worked directly with the owner, the practicing physician of the facility, in order to complete any tasks as needed
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Provided initial counsel to patients and maintained cleanliness and sterility of medical rooms.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Administrative Assistant/ Medical Scheduler

Inner Your Counseling Center
07.2018 - 04.2019
  • Worked directly with the owners of the company in order to complete any tasks as needed
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Ongoing Social Worker

Department of Children and Families
09.2016 - 09.2017
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Managed inventory of necessary items within the shelter and guest attendance data.

Education

Bachelor of Science - Psychology

University of Georgia, Athens, GA
08.2016

Skills

  • Executive Support
  • Administrative Support
  • HIPAA Compliance Knowledge
  • Medical Records Management
  • Calendar Management
  • Strong business writing, editing, and proofreading
  • Excellent communication, interpersonal, and emotional intelligence skills
  • Independent judgment and problem-solving
  • High level of proficiency with Microsoft Office Suite and Google Workplace
  • High level of experience using the following CRMs and programs: Salesforce, Intercom, Acuity, Airtable, Asana, Jotform, Shopify, Stripe, Confluence, Zendesk, Dialpad, Zoom, Slack

Timeline

Medical Admin Assistant / Provider Operations - Expressable
05.2022 - Current
Medical Administrative Assistant - Sacred Heart Emergency Center
08.2021 - 05.2022
Shelter Specialist - Y2Y Youth Shelter
06.2020 - 06.2021
Clinical Admin Assistant/ Medical Assistant - Four Women Health Services
08.2019 - 12.2019
Therapeutic Support Specialist - Bay State Community Services
05.2019 - 06.2020
Administrative Assistant/ Medical Scheduler - Inner Your Counseling Center
07.2018 - 04.2019
Ongoing Social Worker - Department of Children and Families
09.2016 - 09.2017
University of Georgia - Bachelor of Science, Psychology

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Kalin Edwards