Kalin Gilbert
IT Technician
Summary
IT professional with 5+ years experience in information technology/security. A vast experience with networking, video engineering and deploying system software. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Advanced Video Engineer
Spectrum
08.2022 - Current
- Diagnosed and resolved problems with AV equipment and media management systems for 1000+ radiant units.
- Tested and verified video network performance, reporting operational variances to appropriate engineering personnel.
- Kept signal strong, clear, and reliable with continuous monitoring and optimization of broadcast equipment.
- Monitored video availability metrics, confirming uptime performance figures met with prescribed standards.
IT Technician
Spadafy/UCHealth/Parkview
12.2021 - 04.2022
- Responsible for enhancing computer applications, systems, and software for over 2000 Epic EMR systems.
- Successfully installed multiple applications through active directory for EPIC hardware devices.
- Experience in implementing, managing, and optimizing clinical VDI/Imprivata environments.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed SYSVOL folder actions on devices so that all the domains were equipped with the correct domain files.
IT /Network Specialist
Christy Sports
08.2021 - 12.2021
- Deployed Windows 10 desktop to Surface tablets for all confidential, and non confidential end users.
- Imaged Windows 10 migration for over 100 local and remote Surface 8 tablets.
- Engineered multiple LAN and WAN devices for deployment of mobile POS systems.
- Configured and installed wireless controllers, routers and switches.
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
IT Support
Johnny Nolons Casino
06.2021 - 08.2021
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Oversaw network performance, making changes to boost overall efficiency and power.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Established new group policies for all upcoming and existing users in the domain.
Technical Support Representative
First Source/Sparklight
01.2021 - 06.2021
- Provided customers with clear understanding of charges, prorates, billing cycles, payment methods and customer equipment.
- Corrected errors or discrepancies on customer billings as necessary. Processed customer transactions and replied to inquiries in responsive, timely and accurate manner.
- Maintained all Sparklight Communications' CSR performance expectations as related to Quality Assurance, CSR scorecard metrics, attendance and one-call resolution goals.
Tier 1 Technical Support
Tek Experts
08.2020 - 01.2021
- Manage critical issues by setting customer expectations, devise and implement action plans while professionally communicating measures to all parties involved.
- Provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- Deliver advanced technical troubleshooting and problem-solving solutions for customers, including issues escalated to highest level of management.
MO365 Support Specialist
Aerotek Inc.
12.2019 - 07.2020
- Provide world-class customer experience, engage and empathize with customers to support and resolve technical issues through completion.
- Support installation, configuration, and support of Microsoft Office 365 on various platforms.
- Update Office 365 licenses, subscriptions and user management; increase engagement with Office 365.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Student - Computer Information Sciences
LeaderQuest/ACI
Colorado Springs, CO03.2022
Skills
- Active Directory Management
- IT risk management
- Microsoft O365
- Hardware Installation
- Software Deployment Management
- Service Level Agreements
- System Integration
- Virtualization Technologies
Certification
- Comptia Security+
- Comptia Network+
- Comptia A+
- ITIL
Timeline
Advanced Video Engineer
Spectrum
08.2022 - Current
IT Technician
Spadafy/UCHealth/Parkview
12.2021 - 04.2022
IT /Network Specialist
Christy Sports
08.2021 - 12.2021
IT Support
Johnny Nolons Casino
06.2021 - 08.2021
Technical Support Representative
First Source/Sparklight
01.2021 - 06.2021
Tier 1 Technical Support
Tek Experts
08.2020 - 01.2021
MO365 Support Specialist
Aerotek Inc.
12.2019 - 07.2020
Student - Computer Information Sciences
LeaderQuest/ACI