Summary
Overview
Work History
Education
Skills
Certification
Credentials
Timeline
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Kalina Roberson

Aurora,CO

Summary

Experienced Patient Access Specialist with 5+ years of expertise in healthcare information systems, specializing in Epic modules, training management, and process optimization. Demonstrated success in improving system efficiency, streamlining patient data entry, and mentoring teams to enhance competence. Skilled at implementing innovative solutions to enhance operational speed and accuracy. Seeking to leverage expertise in a dynamic healthcare setting to drive positive outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner

Leanmuzik
08.2022 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals
  • Advised clients on planning strategy and execution, providing tailored solutions to optimize the event their looking for.
  • Facilitated workshops and showcases to give clients an intimate idea of what their special day could be.
  • Implemented project planning team, comprised of myself and those selected by the client to ensure a stress free event and proactively minimize disruptions and ensure continuity of planning timelines.
  • Brought professionalism, passion, and a touch of elegance to weddings through live vocal performances

Patient Access Specialist

Centura
01.2021 - 08.2022
  • Trained departments on Epic modules, enhancing system use and efficiency
  • Managed ER front desk overnight, registering emergency and outpatient surgery patients
  • Handled payments, insurance verification, and document collection, ensuring accurate patient records
  • Streamlined patient data entry, enhancing record accuracy and efficiency
  • Boosted front desk operational speed by optimizing registration processes
  • Mentored new staff, elevating team competence in EPIC system use
  • Analyzed and resolved recurring data errors, improving system reliability
  • Enhanced ER efficiency by implementing a streamlined check-in protocol
  • Refined document management system, reducing errors.

Hospital Resource Specialist

Children’s Colorado
08.2016 - 03.2018
  • Handled high call volumes efficiently, completed end-of-day tasks, and documented records in EPIC
  • Created and maintained accurate tip sheets, facilitating easy access to essential information
  • Enhanced EPIC system efficiency, reducing workflow errors
  • Streamlined hospital logistics for improved patient care coordination
  • Provided exceptional support to medical staff, increasing service quality
  • Led peer training on Epic modules, boosting team competence
  • Developed new provider consult protocols, enhancing patient transfer processes.

Member Billing Representative/Trainer

Kaiser Permanente
01.2012 - 01.2014
  • Boosted claim processing efficiency by integrating external records into EPIC
  • Elevated team productivity by providing targeted EPIC system training
  • Facilitated patient access to digital tools, improving engagement and satisfaction
  • Resolved billing inquiries, ensuring accuracy and patient trust
  • Expedited claim resolutions by accurately processing patient records in EPIC
  • Assisted patients with online services and smart phone apps
  • Processed outside records and merged into EPIC system for appropriate claim
  • Provided EPIC training and assistance for peers, streamlining billing procedures.

Education

Bachelor Of Applied Science In Business - Project Management

University of Phoenix
Phoenix, AZ

Skills

  • Implementations
  • Prelude
  • Cadence curriculum
  • Patient Work queues
  • Training management
  • Go-live implementation
  • Troubleshooting EHR issues
  • Experienced Strong leadership skills
  • Leadership
  • HBPB

Certification

  • Certified Cadence Analyst, Epic, 2024
  • Credentialed Training Cadence Curriculum, Epic, 2019
  • Medical Billing and Coding, 2009

Credentials

  • Epic Cadence
  • Epic Candence Curriculum
  • Certified Coder

Timeline

Owner

Leanmuzik
08.2022 - Current

Patient Access Specialist

Centura
01.2021 - 08.2022

Hospital Resource Specialist

Children’s Colorado
08.2016 - 03.2018

Member Billing Representative/Trainer

Kaiser Permanente
01.2012 - 01.2014

Bachelor Of Applied Science In Business - Project Management

University of Phoenix

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Kalina Roberson