KALISA JONES
Customer Service Rep.
Stockbridge,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/ Inside Sales Agent
Gourmet Foods International
04.2022 - 03.2024
- Interacting with customers via various channels to provide assistance, answer questions, and resolve issues.
- Handling customer inquiries and complaints in a professional and courteous manner.
- Providing information about products, services, and policies to customers.
- Escalating complex problems to the appropriate department or supervisor.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Created shipping and invoicing documents with accurate customer destination.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Customer Service Representative
Alight Solutions
07.2017 - 03.2022
- Assisted employees with complex benefits issues, resolving concerns in a professional manner.
- Ensured compliance with all applicable federal and state regulations regarding employee benefits programs.
- Implemented open enrollment system to streamline benefits processes for employees.
- Provided ongoing support for employees during life events such as maternity leave, disability claims, or retirement planning.
- Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
- Managed open enrollment periods, effectively communicating changes and deadlines to employees.
Data Entry Clerk
Kansas Marine
12.2008 - 04.2017
- Updated and maintained customer information, documents and records.
- Collated and organized data entry documents into filing systems for easy access.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved discrepancies in account balances through thorough research and analysis of transaction history.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed invoicing and payment processing operations.
Education
High School Diploma -
American Academy of Pinecrest
Miami, FL 05.2001 -
Skills
Timeline
Customer Service Representative/ Inside Sales Agent
Gourmet Foods International
04.2022 - 03.2024
Customer Service Representative
Alight Solutions
07.2017 - 03.2022
Data Entry Clerk
Kansas Marine
12.2008 - 04.2017
High School Diploma -
American Academy of Pinecrest
05.2001 -
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