Kalisha Hill

Main responsibility was to care for hospice and disabled elderly , meal preparation and cleaning

• Pulled merchandise from inventory storage and documented quantities to maintain accuracy
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Managed challenging behaviors using de-escalation techniques and positive reinforcement strategies.

• Managed exchanges in accordance with store policy. Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Learned and adapted quickly to new technology and software applications.

• Documented progress through regular location assessments, data collection
• Demonstrated flexibility by adapting to varied work schedules as needed ensuring adequate staff coverage at all times..
• accurate typing and math skills
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Identified upselling opportunities to increase revenue generation.