Summary
Overview
Work History
Education
Skills
Timeline
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Kalisha Smith

Brooksville,MS

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Lincare Home Oxygen And Respiratory Systems
06.2020 - 09.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Work From Home Customer Service Agent

Coherent Solutions
09.2019 - 09.2020
  • Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
  • Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
  • Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
  • Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.

Education

Associated -

Noxubee County High School
Macon, MS
08.2015

Skills

  • Microsoft PowerPoint
  • Active Listening
  • Medical Terminology Knowledge
  • Clerical Support
  • Livechat Messaging
  • Computer Proficiency

Timeline

Customer Service Representative

Lincare Home Oxygen And Respiratory Systems
06.2020 - 09.2023

Work From Home Customer Service Agent

Coherent Solutions
09.2019 - 09.2020

Associated -

Noxubee County High School

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Kalisha Smith