Kalis S. Bumbrey
Newnan,GA
Summary
I am a dynamic professional with a proven track record at Longhorn Steakhouse and Target, where I consistently elevate customer satisfaction through outstanding service and adept problem-solving. With strong expertise in guest relations and computer proficiency, I thrive in teamwork and adapt quickly to changing circumstances, resulting in significantly enhanced service quality and operational efficiency. As a guest services professional, I excel in cultivating positive customer interactions and efficiently addressing challenges. I am recognized for my ability to collaborate effectively with team members and adapt to evolving needs. My strong communication and problem-solving skills are assets that drive success in any guest-centric setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
07.2024 - Current
- Enhanced team productivity through proactive communication, coordination, and cooperation with colleagues.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
Host
Longhorn Steakhouse
03.2023 - 07.2024
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Streamlined check-in processes, reducing wait times for guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Associate of Applied Science - Cybersecurity
West Georgia Technical College
Newnan, GA05-2027
High School Diploma -
East Coweta High School
Sharpsburg, GA05-2024
Skills
- Strong empathy
- Complaint handling
- Stress tolerance
- Guest relations
- Customer service
- Exceptional communication
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
Certification
- Introduction to Microsoft Excel - Coursera
https://coursera.org/share/ed01b4102fa7da59139ae144eaaf3ac8
- Introduction to Microsoft Office - Coursera
https://coursera.org/share/8863019cf672316501d650d351b07cd4
- Getting Started with Microsoft Powerpoint - Coursera
https://coursera.org/share/6aec95d4c624488aebc1c280a27293cf
Timeline
Guest Advocate
Target
07.2024 - Current
Host
Longhorn Steakhouse
03.2023 - 07.2024
- Introduction to Microsoft Excel - Coursera
https://coursera.org/share/ed01b4102fa7da59139ae144eaaf3ac8
- Introduction to Microsoft Office - Coursera
https://coursera.org/share/8863019cf672316501d650d351b07cd4
- Getting Started with Microsoft Powerpoint - Coursera
https://coursera.org/share/6aec95d4c624488aebc1c280a27293cf
Associate of Applied Science - Cybersecurity
West Georgia Technical College
High School Diploma -
East Coweta High School
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