Kalissa O'Banion
Topeka,KS
Summary
Enthusiastic IT professional, military veteran ready to fix faulty hardware, install new assets and support continuous business operations. Motivated to use 8+ year of experience leading employees in rapidly changing work situations to provide excellent customer service.
Overview
9
9
years of professional experience
Work History
Remote Operative Technician
Air Force
01.2020 - 09.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Tracked and recorded parts and labor costs related to each service call.
- Tested systems, noting issues and completing preventive maintenance.
- Researched and implemented new technologies and equipment.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Applied critical thinking and research to address complex issues.
Mental Health Technician, NCOIC
Air Force
01.2020 - 09.2023
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Superintendent
Air Force
06.2020 - 04.2021
- Reviewed plans and inspected ongoing construction to keep work in line with project goals.
- Established successful procedures for day-to-day operations and long-term planning.
- Supported project coordination and smooth workflow by coordinating materials, inspections, and contractor actions.
- Resolved conflicts between staff and customers swiftly and professionally.
- Prepared and submitted reports on job progress and safety conditions to upper management.
Certified Alcohol and Drug Counselor
Air Force
01.2018 - 04.2020
- Utilized crisis intervention techniques to handle and diffuse emergency situations.
- Prepared participant for discharge by completing necessary paperwork, recommending resources and developing discharge plan.
- Developed appropriate treatment plans and kept ongoing records of treatment.
- Demonstrated understanding of addiction, mental health, eating disorders and complex conditions.
Mental Health Technician
Air Force
01.2015 - 04.2020
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Education
CompTIA Security + -
All Skilled
03.2024
IT Networking And Networking - IT & Networking Course
All Skilled
Killeen, TX02.2024
CompTIA Network+ Certification -
All Skilled
02.2024
CompTIA IT Fundamentals Certification -
All Skilled
01.2024
Mental Health Services -
Air Force Medical Services Technical School
Fort Sam Houston, TX07.2015
Medical Assisting -
Sanford Brown College
Houston, TX07.2012
Robert M. Shoemaker
Killeen, TX06.2010
Skills
- Helpdesk Services
- Troubleshooting and Diagnostics
- Updating Software
- Conflict Resolution Techniques
- Customer Service Excellence
- Network Configuration
- Adaptability
- Microsoft Office Suite
Timeline
Superintendent
Air Force
06.2020 - 04.2021
Remote Operative Technician
Air Force
01.2020 - 09.2023
Mental Health Technician, NCOIC
Air Force
01.2020 - 09.2023
Certified Alcohol and Drug Counselor
Air Force
01.2018 - 04.2020
Mental Health Technician
Air Force
01.2015 - 04.2020
CompTIA Security + -
All Skilled
IT Networking And Networking - IT & Networking Course
All Skilled
CompTIA Network+ Certification -
All Skilled
CompTIA IT Fundamentals Certification -
All Skilled
Mental Health Services -
Air Force Medical Services Technical School
Medical Assisting -
Sanford Brown College
Robert M. Shoemaker
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