Kalissa Winkels
Wisconsin Rapids,WI
Summary
Adept at multitasking and customer service, excelling in fast-paced environments at Lake Arrowhead, enhancing customer loyalty through exceptional service and expert cocktail knowledge. Demonstrated strong work ethic and organizational skills, significantly contributing to team efforts and maintaining high cleanliness standards. My leadership in high-volume events showcases my ability to manage and inspire under pressure.
Overview
8
8
years of professional experience
Work History
Bartender
Lake Arrowhead
08.2016 - Current
- Performed opening and closing duties: Unlocking/locking doors, printing sales reports, counting cash drawers, restocking inventory, and preparing for incoming shift.
- Cash handling: processing transactions accurately and efficiently.
- Multitasking: Being able to work quickly and accurately while the bar is busy, while also maintaining cleanliness and attending to customers.
- Customer service: Creating strong relationships with repeat customers, engaging in friendly conversation for a welcoming atmosphere, and memorizing drink orders to promote loyalty.
- Cocktail knowledge: Knowing trending drinks and cocktail lingo, and creating or recommending cocktail choices.
- Maintained the cleanliness and organization of the bar, beer cooler, and storage room.
Housekeeper
Hotel Mead
09.2018 - 01.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Returned emptied garbage receptacles to proper locations.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
High School Diploma -
Lincoln High School
Wisconsin Rapids06.2019
Skills
- Customer Service
- Cash Handling
- Strong Work Ethic
- Organization Skills
- Leadership
- Speed and Efficiency
- Order Taking
Timeline
Housekeeper
Hotel Mead
09.2018 - 01.2019
Bartender
Lake Arrowhead
08.2016 - Current
High School Diploma -
Lincoln High School
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