KALISTA WOLFGANG
NILES,US
Summary
Dynamic manager with positive demeanor, offering 5 years of expertise in customer service and team leadership.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Regal Cinemas
Niles, OH, US
08.2023 - Current
- Oversaw daily operations to enhance staff efficiency and boost customer satisfaction.
- Managed inventory and supplies, optimizing resource allocation while minimizing waste.
- Resolved customer complaints swiftly, enhancing overall guest experience.
- Administered payroll, scheduling, cash deposits, office duties, and employee training.
Floor Staff
Regal Cinemas
Boardman, OH
04.2022 - 08.2023
- Delivered exceptional service that boosted sales from ticket purchases and concessions.
- Sustained smooth moviegoing experiences by coordinating team efforts for theater upkeep.
- Oversaw cash transactions and inventory management, ensuring record accuracy and discrepancy reduction.
- Improved accessibility for patrons with special needs through focused assistance.
Shipping Specialist
Edible Arrangements
Youngstown, OH, US
04.2021 - 07.2022
- Managed printing of labels, packaging of boxes, and loading into outbound containers.
- Executed general cleaning tasks, including sweeping, mopping floors, and stacking pallets.
- Provided support for positive customer experiences by addressing questions on store policies.
- Restocked and organized merchandise to maintain store presentation and accessibility.
- Trained new team members on POS system usage, customer service strategies, and sales objectives.
Education
High School Diploma -
Ohio Distance & Electronic Learning Academy - OHDELA
Akron, OH07.2018
Skills
- Organization (Expert)
- Customer service (Expert)
- Work order completion (Experienced)
- Problem resolution (Experienced)
- Communications (Expert)
- POS systems expert (Expert)
- Multitasking (Experienced)
- Inventory management (Experienced)
- Team leadership (Experienced)
REFERENCES
- - Katherine Stafford (Regal DGM)(925)-639-1473
- - Hannah Wormly (Regal Supervisor) (330)-519-3948
Timeline
Assistant Manager
Regal Cinemas
08.2023 - Current
Floor Staff
Regal Cinemas
04.2022 - 08.2023
Shipping Specialist
Edible Arrangements
04.2021 - 07.2022
High School Diploma -
Ohio Distance & Electronic Learning Academy - OHDELA