Jamie Conklin
Niles,MI
Summary
Assistant manager with a strong history of improving customer satisfaction and developing staff training programs. Skilled in communication and task delegation, leading to enhanced operational efficiency. Proven ability to implement strategies that drive team performance and customer loyalty.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Dollar General Store
La Porte, Indiana
02.2024 - 06.2026
- Trained and supervised team members to enhance customer service standards, resulting in improved customer interactions.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires, facilitating quicker adaptation to workplace environment and operational procedures.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management to develop and implement promotional displays, boosting product visibility and sales.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured inventory accuracy through regular audits and stock management.
- Maintained cleanliness and organization of the sales floor and stockroom.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Kitchen Staff Member
FEATHERBONE
Three Oaks, Michigan
05.2018 - 09.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Learned other teammates' work tasks to train as backup.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Operated kitchen equipment in accordance with manufacturer instructions.
House Cleaner
Teresa
Michigan City, IN
03.2014 - 03.2020
- maintained cleanliness of rugs and carpeted spaces in offices, lobbies, and corridors.
- Repositioned beds, sofas, and various furniture pieces to wipe down baseboards and clear dust from inaccessible areas.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Operated electronic backpack vacuums and floor sweepers.
- Washed and put away kitchen dishes, utensils and glassware.
Education
High School Diploma -
WILLIAM T. DWYER
Palm Beach Gardens, FL05-1998
Skills
- Customer service
- Employee training
- Employee supervision
- Task delegation
- Team leadership
- Customer satisfaction management
- Product and service sales
- Compliance adherence
- Attention to detail
- Time management
- Multitasking and organization
- Effective communication
- Team motivation
- Adaptability and flexibility
- Customer rapport
Timeline
Assistant Manager
Dollar General Store
02.2024 - 06.2026
Kitchen Staff Member
FEATHERBONE
05.2018 - 09.2024
House Cleaner
Teresa
03.2014 - 03.2020
High School Diploma -
WILLIAM T. DWYER