Kaliya E. Ortiz
New Grad Registered Nurse
West Hartford,CT
Summary
Dedicated Patient Administrative Associate with extensive experience in patient-centered tasks, including record management and emergency department coordination. Proven ability to enhance operational efficiency and support medical teams through exceptional communication and organizational skills. Recognized for reliability, adaptability, and fostering a collaborative work environment. Eager to leverage these strengths while pursuing growth as a New Graduate Registered Nurse.
Overview
6
6
years of professional experience
Work History
Patient Administrative Associate
Hartford Hospital Emergency Department
Hartford, CT
09.2021 - Current
- Coordinated communication between medical staff and patients to streamline care delivery in high-stress environment.
- Interpret Cardiac Arrhythmias on telemetry
- Answer Staff & Patient family phone calls
- Organize Patient charts and documents
- Answer Patient call bells
- Communicate with Nurses & Providers
- Label and document patient labs
- Help initiate DownTime EPIC procedures
- Trained new staff on document filing, phone etiquette and cardiac monitor protocols.
Dining Services Staff
Middlewoods of Farmington
Farmington, CT
10.2019 - 02.2020
- Managed dining order intake for residents to ensure timely and accurate meal delivery.
- Organize meal prep
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety standards.
- Track residents' attendance during meal times
- Communicate with Nursing Staff
Customer Service Representative
Stop and Shop
West Hartford
05.2021 - 08.2021
- Check out customers
- Restock shelves
- Cash out drawer
Education
Associates - Nursing
Capital Community College
Hartford, CT05-2026
Associate of Science - General Studies
Manchester Community College
Manchester, CT05-2024
High School Diploma -
Conard High School
West Hartford, CT06-2020
Skills
- Exceptional written and verbal communication
- Initiates peer-led study groups
- Epic & Epic Downtime software experience
- Strong organization
- Work alongside Nurses and Doctors to assist in the positive flow of patient-centered care
- CPR BLS certified by the American Red Cross
- HIPAA compliance
Timeline
Patient Administrative Associate
Hartford Hospital Emergency Department
09.2021 - Current
Customer Service Representative
Stop and Shop
05.2021 - 08.2021
Dining Services Staff
Middlewoods of Farmington
10.2019 - 02.2020
Associate of Science - General Studies
Manchester Community College
Associates - Nursing
Capital Community College
High School Diploma -
Conard High School
AWARDS
Chieftain Award, Principal's Award, President's Award