Kaliyah Kenney
230 Borum St. Strasburg,VA
Summary
Dedicated and empathetic Medical Assistant offering experience in working with pediatrics, direct patient care, and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
4
4
years of professional experience
Work History
Lead Teacher
Eukarya King Cubs
Winchester, VA
08.2022 - Current
- Organized activities to promote physical, mental and social development of each child.
- Worked with teachers to design interactive lessons and increase student success.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Assisted in resolving conflicts between students, families, and staff members.
- Planned and organized variety of activities and field trips to aid mental and physical growth in children.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
Customer Service Representative
Navy Federal Credit Union
Winchester, Virginia
02.2022 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
EMS Volunteer
Friendship Volunteer Fire Department
Winchester, VA
10.2020 - 01.2022
- Participated in regular drills and training sessions to keep skills up-to-date.
- Interacted professionally with victims, witnesses and other personnel associated with an incident.
- Responded quickly to emergency calls, providing medical aid where necessary.
- Utilized special equipment such as backboards, cervical collars and splints when necessary.
- Participated in continuing education sessions related to advanced cardiac life support protocols and techniques.
- Monitored vital signs such as pulse rate, respiration rate, blood pressure and temperature during transport.
- Performed CPR on patients suffering from cardiac arrest or breathing difficulties as required.
- Collaborated with other EMS personnel to provide optimal care for each patient transported.
- Organized and managed the ambulance inventory and supplies.
- Provided assistance with lifting patients onto strhers and into ambulances.
- Administered first aid treatment or life support in prehospital settings.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
Education
Certificate - Health Sciences (CCMA)
Laurel Ridge Community College
Middletown, VA03-2024
High School Diploma -
John Handley High School
Winchester, VA06-2019
Some College (No Degree) - Health Sciences (Nursing)
Potomac State College
Keyser, WVSkills
- Student Records Management
- Activity Planning
- Behavior Modeling
- Lesson Development
- Child Development
- Key Decision Making
- Patient-Focused Care
- Procedure Assistance
- Phlebotomy
- Calm and Level-Headed Under Duress
- Direct Patient Care
- Clinical Documentation
- First Aid
- Customer Service
- Patient Management
- CPR
- Adaptable
Timeline
Lead Teacher
Eukarya King Cubs
08.2022 - Current
Customer Service Representative
Navy Federal Credit Union
02.2022 - 08.2024
EMS Volunteer
Friendship Volunteer Fire Department
10.2020 - 01.2022
Certificate - Health Sciences (CCMA)
Laurel Ridge Community College
High School Diploma -
John Handley High School
Some College (No Degree) - Health Sciences (Nursing)
Potomac State College
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