Kaliyah Moore
Hobart,IN
Summary
- CPR Certification
- Food Handling Certification
- Microsoft Office Specialist
Overview
6
6
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Merrillville, IN
08.2025 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy, coordinating with kitchen staff to streamline service flow.
- Implemented efficient seating arrangements, optimizing table turnover during peak hours.
Registration Supervisor
NorthShore Health Centers
Crown Point, IN
12.2024 - 11.2025
- Managed registration processes to guarantee adherence to healthcare regulations.
- Facilitated training and mentorship for staff on patient intake procedures and system navigation.
- Optimized appointment scheduling processes to enhance patient flow and minimize wait times.
- Established quality control protocols to ensure data accuracy in patient records.
Emergency Registrar
Northwest Health System
Valparaiso, IN
11.2023 - 12.2024
- Assessed patient conditions to determine urgency of care and prioritize treatment.
- Collaborated with interdisciplinary teams to develop and implement patient care plans.
- Utilized electronic health records for accurate documentation and streamlined information sharing.
- Facilitated patient admissions by accurately collecting and entering personal information into electronic health record systems.
- Coordinated insurance verification processes to ensure coverage and reduce patient financial liability.
- Reduced errors in insurance claims submissions through diligent attention to detail while processing paperwork.
- Trained new staff on registration software and operational procedures.
- Developed a strong rapport with patients by providing empathetic support during their visit.
Front Desk Agent
Fairfield Inn Marriott
Merrillville, IN
01.2022 - 11.2023
- Managed guest check-ins and check-outs efficiently to enhance customer experience.
- Resolved guest inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Coordinated room assignments and maintained accurate reservation records using property management system.
- Provided information about hotel services and local attractions to enhance guest engagement.
- Collected room deposits, fees, and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Conducted regular audits of front desk processes to identify areas for improvement in service delivery.
Front Desk Representative
Dr. Angelique Brown Office
Merrillville, IN
01.2020 - 12.2021
- Managed appointment scheduling, optimizing daily operations for maximum efficiency.
- Processed patient information and maintained accurate medical records using electronic health record systems.
- Coordinated insurance verification processes, improving patient communication and service delivery.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Collaborated with healthcare providers to streamline communication and improve patient experience outcomes.
Education
Associate of Applied Business - Business Management
Ivy Tech Community College of Indiana
Indianapolis, INHigh School Diploma -
Merrillville Highschool
Merrillville, IN05.2019
Skills
- Performance enhancement
- Empowerment methodologies
- Coordination of timelines
- Group project management
- Employee shift planning
- Emergency response planning
- Comprehensive assessment
- Workflow optimization
- Technical issue resolution
- Reliability in tasks
- Listening proficiency
- Database input
- Calendar coordination
- Training programs
- Data storage solutions
- Enforcement of policies
- Life coverage options
- Strategic negotiation
- Coverage updates
- Professional integrity
Cover Letter
- Kaliyah Moore
- Merrillville, IN 46410
- Liyahmoe0922@gmail.com
- (219) 298-2105
- [Date]
- Hiring Manager
- Protexure
- Dear Hiring Manager
- I am writing to express my interest in the receptionist position at Protexure. I have extensive experience in front desk operations, patient services, and administrative support across healthcare and corporate environments and I am confident in my ability to represent your organization with professionalism, accuracy, and integrity.
- In my most recent role as a Patient Service Representative at North Shore Health Center, I managed a high-volume reception area, coordinated appointments, verified insurance, and assist patients with exceptional attention to detail. In all my endeavors I’ve developed strong capabilities in multi-line phone management, data entry, customer service, and maintaining confidentiality in accordance with HIPAA regulations. Across each role, I have consistently demonstrated reliability, strong communication skills, and the ability to remain composed and efficient in fast-paced settings.
- My background has equipped me with the following strengths:
- Delivering a polished and welcoming first impression to clients, visitors, and callers
- Managing administrative tasks with a high degree of accuracy and organization
- Handling sensitive information with discretion and professionalism
- Supporting departmental operations through clear communication and timely follow-through
- Maintaining a consistently organized, tidy, and efficient front desk environment
- I am drawn to Protexure’s commitment to client service and operational excellence. I am confident that my experience, strong work ethic, and dedication to providing high-quality administrative support would make me a valuable addition to your team.
- Thank you for your time and consideration. I would welcome the opportunity to discuss how my skills align with the needs of Protexure
- Sincerely,
- Kaliyah Moore
Timeline
Server
BJ's Restaurant & Brewhouse
08.2025 - Current
Registration Supervisor
NorthShore Health Centers
12.2024 - 11.2025
Emergency Registrar
Northwest Health System
11.2023 - 12.2024
Front Desk Agent
Fairfield Inn Marriott
01.2022 - 11.2023
Front Desk Representative
Dr. Angelique Brown Office
01.2020 - 12.2021
Associate of Applied Business - Business Management
Ivy Tech Community College of Indiana
High School Diploma -
Merrillville Highschool