Kallea Vilma
Hanover,United States
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
15
15
years of professional experience
Work History
Account Manager
Verizon
01.2015 - 03.2024
- Managed a team of 20 Direct Report
- Train and Developed Consultants.
- Coached junior account managers, resulting in improved performance and skill development.
- Consistently met or exceeded sales targets through diligent monitoring of KPIs and proactive client engagement.
- Led monthly team meetings to review progress, share best practices, and set goals for ongoing success.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Surpassed annual quota by 125%
- Spearheaded expansion and development initiatives in Salisbury, MD
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
District Manager
Apple
07.2009 - 01.2015
- Supervised 3 locations to enforce high-quality standards of operation.
- Managed team of 25 direct reports
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Coordinated with other district managers to actualize performance improvement strategies.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Monitored weekly, monthly and quarterly achievement goals
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Generated financial and operational reports to assist management with business strategy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
M.D. - Human Resources Management
University of Maryland Global Campus
MARYLAND03.2024
MBA - Business Administration
University of Florida
Gainesville, FL05.2018
Bachelor of Science - Criminal Justice
University of Florida
Gainesville, FL05.2014
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Relationship Building
- Strategic Planning
- Customer Relationship Management (CRM)
- Goal-Oriented
- Sales Development
- Relationship building and management
- Team Training
- Goals and performance
Accomplishments
- Management Training, University of Florida, 02/2014, 06/2014
- Silver Level Academic Achievement Award, University of Florida, 03/2016, 04/2017
- Mid Atlantic Top Closer, Verizon/Mid Atlantic Director, 03/2017, 04/2017
- High Attainment 125%, Verizon/Mid Atlantic Director, 01/2018, 01/2019
- President's Club 2017, Verizon, 01/2017, 12/2017
- Manager of the Year, Verizon, 03/2022, 04/2022
Supported Causes
- Cancer
- Environment
- Mental Health
Personal Information
Title: Senior Management Specialist
Hobbies and Interests
- Learning Languages
- Photography
- Sports
- Travel
- Dance
- Art
- Listening to Music
Languages
French
Professional Working
Timeline
Account Manager
Verizon
01.2015 - 03.2024
District Manager
Apple
07.2009 - 01.2015
M.D. - Human Resources Management
University of Maryland Global Campus
MBA - Business Administration
University of Florida
Bachelor of Science - Criminal Justice
University of Florida
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