Kallen Neely
Tucker,GA
Summary
Driven by a proven track record in sales consultation and relationship building, I excelled at Carmax by boosting sales revenue through strategic client engagement and exceptional service. Leveraging interpersonal communication and CRM software expertise, I enhanced customer loyalty and mentored teams, significantly contributing to our market presence and operational excellence.
Overview
36
36
years of professional experience
Work History
Senior Sales Consultant
Carmax
Norcross, GA
02.2003 - Current
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for increased customer loyalty and repeat business.
- Mentored junior sales consultants, providing guidance and support for career growth.
- Organized and attended industry events, strengthening brand presence within the marketplace.
Store Manager
Walgreens
Deerfield, IL
08.1988 - 01.2003
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Hales Franciscan High School
Chicago, IL05.1988
Skills
- Sales consultation
- Interpersonal and written communication
- Outbound sales calling
- Product and service knowledge
- Customer Retention
- Relationship Building
Timeline
Senior Sales Consultant
Carmax
02.2003 - Current
Store Manager
Walgreens
08.1988 - 01.2003
High School Diploma -
Hales Franciscan High School