Kalli Collins
Grace,Idaho
Summary
Adept in task management and possessing clear verbal and written communication skills, I significantly enhanced customer satisfaction at Heritage Security Products. My background spans diverse roles, from event coordination to machine operation, where I consistently demonstrated detail orientation and effective organizational abilities, achieving a notable increase in operational efficiency.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Heritage Security Products
Bancroft, Idaho
08.2024 - Current
- Deliver outstanding customer service through effective troubleshooting and order fulfillment.
- Engage with customers using excellent communication and phone skills in a timely manner.
- Manage billing information, and ensured accurate shipment of orders.
- Perform inventory checks and placement regularly, and maintained an organized workspace.
Rural Route Carrier
United States Postal Service
Grace, Idaho
02.2023 - 08.2024
- Sorted daily incoming mail into corresponding addresses.
- Loaded delivery vehicle with accuracy and organized cargo based on route sequence.
- Delivered mail and packages with acute attention to detail for accurate routing, while maintaining the residents' privacy and safety.
- Delivered exceptional customer service daily.
Customer Service Representative
Paul Grittons
Soda Springs, Idaho
10.2022 - 02.2023
- Completed daily assignments involving embroidery, vinyl design placements, and intermittent screen printing for clothing products.
- Provided assistance to customers entering the shop, ensuring an optimal shopping experience.
- Built strong relationships with customers to enhance their experiences.
- Demonstrated strong multitasking capabilities and attention to detail in daily tasks.
Event Coordinator
Tech Trep Academy
09.2021 - 01.2023
- Coordinated events specifically designed for homeschool families in specified areas.
- Selected interactive outings benefitting both kids and their guardians.
- Created chances for families to engage in community-based socialization.
- Organized records of events, costs, and relevant notes for future interest.
- Maintained strong communication with venue owners, parents, event coordinators, and supervisors to ensure effective collaboration.
Wood Worker and Social Media Specialist
Crafty Little You Inc.
Grace, Idaho
08.2019 - 12.2020
- Performed daily tasks of cutting, sanding, and packaging craft kits.
- Operated CNC machine to execute precision cutting for programmed craft kits from MDF.
- Utilized strong customer service skills to address inquiries and coordinate sales through social media.
- Demonstrated commitment to excellence through precise and organized processes.
Secondary Special Education Aide
Grace High School
Grace, Idaho
02.2015 - 08.2019
- Facilitated student access to necessary knowledge and tools for successful completion of classes.
- Correctly recorded assignment grades accurately, as well as handled various tasks, such as reports, testing, and filing.
- Utilized strong communication skills to tailor individual approaches for each student. Collaborated with students and parents to establish and achieve success-oriented goals. Coordinated with fellow teachers to ensure accomplishment of set objectives.
- Delivered focused attention to ensure individualized student needs were met.
Secretary/Assistant
Thomas Holdings
Grace, Idaho
04.2014 - 10.2014
- Served as the secretary and assistant for owner, Curtis Thomas.
- Participated in tasks involving embroidery, screen printing, and direct-to-garment techniques.
- Performed diverse secretarial tasks and provided administrative support.
- Enhanced organizational skills by managing various account orders and order processing.
Machine Operator
Pepperidge Farm
Richmond, Utah
03.2006 - 03.2007
- Performed production line responsibilities for three months.
- Promoted to operator on production line subsequently.
- Monitored and maintained operational efficiency of assigned machinery.
Cashier
WalMart
Logan, Utah
01.2006 - 03.2006
- Demonstrated strong customer service skills through continuous interactions with customers.
- Responsible for maintaining balance of cash drawer at shift end.
- Mastered and utilized 10 key entries effectively.
Phone Operator
Vancouver Ford and Hyundai
Vancouver, Washington
01.2002 - 01.2004
- Greeted incoming customers and guided them to their intended areas.
- Promoted to dealership phone operator following a successful three-month performance.
- Managed incoming dealership phone calls and directed customers to appropriate departments.
- Demonstrated proficiency in phone and communication skills.
Education
Pathway Connect Program -
BYU-I
01-2017
High School -
Logan High School
Logan, Utah01.2002
Skills
- Computer Skills
- Effective Organizational Skills
- Clear Verbal and Written Communication skills
- Detail Oriented
- Proficient in Task Management
Timeline
Customer Service Representative
Heritage Security Products
08.2024 - Current
Rural Route Carrier
United States Postal Service
02.2023 - 08.2024
Customer Service Representative
Paul Grittons
10.2022 - 02.2023
Event Coordinator
Tech Trep Academy
09.2021 - 01.2023
Wood Worker and Social Media Specialist
Crafty Little You Inc.
08.2019 - 12.2020
Secondary Special Education Aide
Grace High School
02.2015 - 08.2019
Secretary/Assistant
Thomas Holdings
04.2014 - 10.2014
Machine Operator
Pepperidge Farm
03.2006 - 03.2007
Cashier
WalMart
01.2006 - 03.2006
Phone Operator
Vancouver Ford and Hyundai
01.2002 - 01.2004
Pathway Connect Program -
BYU-I
High School -
Logan High School
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