Kalli Jordan
Lexington,KY
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Jack Brown's Beer And Burger Joint. Was a part of the store-opening staff, trained to train others throughout my time there. Skilled in cash handling and exceptional customer service, demonstrated through efficient problem-solving and memory retention. Achieved positive feedback by prioritizing guest engagement and streamlining service processes.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Jack Brown's Beer And Burger Joint
02.2023 - 12.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/Hostess
Condado Tacos
08.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Assistant
Jared Galleria Of Jewelry
11.2020 - 05.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier
McAllister's Deli
05.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Political Science
University of Kentucky
Lexington, KY05.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
Affiliations
- University of Kentucky Women's Choir
Timeline
Server/Bartender
Jack Brown's Beer And Burger Joint
02.2023 - 12.2023
Server/Hostess
Condado Tacos
08.2021 - 09.2022
Sales Assistant
Jared Galleria Of Jewelry
11.2020 - 05.2021
Cashier
McAllister's Deli
05.2018 - 08.2020
Bachelor of Arts - Political Science
University of Kentucky