Kallie Kirk
Marion,IA
Summary
Detail-oriented Service Coordinator with experience in scheduling and dispatching technicians to maximize efficiency. Proven ability to assess customer needs and implement solutions that enhance satisfaction while maintaining accurate recordkeeping and organizational standards.
Overview
4
4
years of professional experience
Work History
Service Coordinator
PipePro INC
Cedar Rapids, IA
07.2023 - Current
- Coordinated service scheduling to optimize technician assignments and enhance customer satisfaction.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service.
- Accounts payable entries, billing, & receiving PO's.
- Data entry.
- Set up jobs.
- Over look preventative maintenance contracts.
- Over look time entries and timecards.
- Answer phones.
Esthetician
Elevate Salon & Spa
Cedar Rapids, IA
05.2022 - 07.2023
- Delivered personalized skincare treatments, enhancing client satisfaction and loyalty.
- Educated clients on product usage and skincare routines to promote long-term skin health.
- Maintained a clean and organized treatment area, ensuring compliance with health and safety regulations.
- Assisted in training new staff on spa protocols and service techniques to uphold service quality.
- Stocked treatment rooms with proper supplies.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Educated patients on treatment options.
Education
Esthetician License - Esthetics
PCI Academy
Iowa City, IA01-2022
Skills
- Phone communication
- Accurate recordkeeping
- Customer service
- Detail orientation
- Active listening
- Problem-solving
- Time management
- Multitasking Abilities
- Organizational skills
- Reliability
- Attention to detail
- Workflow management
Timeline
Service Coordinator
PipePro INC
07.2023 - Current
Esthetician
Elevate Salon & Spa
05.2022 - 07.2023
Esthetician License - Esthetics
PCI Academy