Dynamic and dedicated professional with experience as a Victim Advocate and Case Manager, excelling in crisis management and client advocacy. Proven ability to connect at-risk youth with vital community resources while maintaining meticulous documentation. Strong communicator and problem-solver, committed to fostering positive relationships and achieving impactful outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Victim Advocate/Case Manager
Kane County State's Attorney - Child Advocacy Center
04.2024 - Current
Assisted clients in identifying community resources and connecting with appropriate services.
Documented client progress and activities in accordance with agency policies and procedures.
Participated in interdisciplinary team meetings to provide case updates for families.
Developed and maintained strong relationships with community resources for successful referrals.
Conducted outreach activities to engage local stakeholders in programs.
Assisted families through court proceedings.
Scheduled in-person meetings and phone calls for families.
Conducted intake interviews and provided legal information, referrals and advocacy to determine potential courses of action.
Assistant Golf Coach
Aurora University
08.2023 - 05.2025
Offered constructive feedback to help reach goals.
Developed relationships with the golf team to provide ongoing support and encouragement.
Demonstrated swinging and putting techniques while explaining concepts of core stabilization and proper footwork.
Helped team members achieve goals through commitment to success of individual students as standard of successful coaching.
Modeled good sportsmanship and responsible behavior on greens to instill good etiquette and safety practices.
Educated players regarding course policy and speed of play.
Legal Administrative Assistant
Kane County State's Attorney-Child Advocacy Center
01.2023 - 04.2024
Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
Screened phone calls to effectively handle inquiries
Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
Produced and filed various legal documents and electronically preserved updated case record system.
Completed data entry of legal documents into electronic filing systems.
Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
Transcribed audio and videoing recordings for attorney's for court purposes
Cashier/Service Crew Member
Chipotle
01.2022 - 08.2022
Helped customers complete purchases, locate items, and join reward programs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Learned duties for various positions and provided backup at key times.
Responded promptly to requests for assistance, spills and customer inquiries.
Greeted customers entering store and responded promptly to customer needs.
Kept all prep areas clean by sweeping, mopping, and washing down counters.
Education
Master of Science - Criminal Justice With A Focus P Psychology And Law
Aurora University
Aurora, IL
05-2023
Bachelor of Arts - Criminal Justice
Aurora University
Aurora, IL
05-2022
Skills
Multitasking
Crisis management
Effective communication
Experience with at-risk youth
Case management
Time management
Documentation skills
Referral coordination
Problem-solving abilities
Organizational skills
Client advocacy
Community outreach
Trauma-informed care
Active listening
Written communication
Reliability
Task prioritization
Adaptability and flexibility
Certification
60-Hour Domestic and Sexual Violence Certification
Mandated Reporter Certification
Timeline
Victim Advocate/Case Manager
Kane County State's Attorney - Child Advocacy Center
04.2024 - Current
Assistant Golf Coach
Aurora University
08.2023 - 05.2025
Legal Administrative Assistant
Kane County State's Attorney-Child Advocacy Center
01.2023 - 04.2024
Cashier/Service Crew Member
Chipotle
01.2022 - 08.2022
Master of Science - Criminal Justice With A Focus P Psychology And Law
Housing Director/Bilingual Victim Advocate/Case Manager at New Hope Crisis CenterHousing Director/Bilingual Victim Advocate/Case Manager at New Hope Crisis Center