Kallie Shareef
Louisville,KY
Summary
Experienced, Motivated & Forward Thinking professional bringing several years of experience in account management, debt collections, and customer service. Seeking to become reestablished in the financial industry.
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Meeting Challenges
Louisville, KY
04.2024 - Current
- Provided direct residential care to individuals with intellectual, developmental, and physical disabilities by assisting them with daily activities, such as personal care, meal preparation, and medication administration
Fulfillment Supervisor
Lowes Home Improvment
Louisville, KY
04.2023 - 04.2024
- Organized daily workflow to ensure all orders were processed accurately and in a timely manner.
- Trained, supervised and evaluated a staff of 6 employees on fulfillment
- Ensured compliance with safety regulations and quality control standards.
- Resolved customer service issues in an efficient, timely and professional manner.
- Analyzed customer feedback surveys to determine areas where operational changes could be made to improve customer satisfaction ratings.
- Developed strategies for efficient order fulfillment processes and procedures.
Delinquency Specialist
LNFCU
Louisville, KY
11.2018 - 04.2021
- Processed Returned Checks, Levy's, Garnishments & Child Support Orders
- Built, developed and maintained relationships with members by contacting them regarding all action taken on their account(s)
- Implemented re-payment plans to recover and prevent loses caused by returned check fraud
- Processed Levy's, Garnishments & Child Support Orders
- Maintained detailed documentation of all actions taken on accounts, including conversations and correspondence of related documents
- Provided guidance on legal matters concerning collection procedures.
- Collected on past due loans (Personal, Auto, Heloc, Mortgage) and credit cards and maintained relationships with account holders to arrange payment on their accounts
- Created repayment plans based on account holders' financial status and repayment abilities to bring their accounts current
Contact Center Associate
LNFCU
Louisville, KY
11.2013 - 11.2018
- Answered customer inquiries via telephone and email, providing account information and maintenance, technical support and product information
- Identified and resolved customer complaints and provided resolution in an efficient and professional manner
- Processed Incoming & Outgoing Domestic Wire Transfer Requests and Opened Accounts & Share Certificates
Education
Bachelor of Science - Special Education
Spalding University
Louisville, KY12-2010
High School Diploma -
Assumption High School
Louisville, KY05-2005
Skills
- Account Management
- Financial Reporting
- Communication Skills
- High Retention Skills
- Relationship Building
- Detail Oriented/Thorough
Timeline
Direct Support Professional
Meeting Challenges
04.2024 - Current
Fulfillment Supervisor
Lowes Home Improvment
04.2023 - 04.2024
Delinquency Specialist
LNFCU
11.2018 - 04.2021
Contact Center Associate
LNFCU
11.2013 - 11.2018
Bachelor of Science - Special Education
Spalding University
High School Diploma -
Assumption High School
Similar Profiles
Ayan ElmiAyan Elmi
Program Coordinator at New Challenges Inc.Program Coordinator at New Challenges Inc.
Micah AllenMicah Allen
Member at Grand Challenges Scholars ProgramMember at Grand Challenges Scholars Program
Abhijeet PandaAbhijeet Panda
Organising Committee and Research Team at Future Of Employment: Challenges And OpportunitiesOrganising Committee and Research Team at Future Of Employment: Challenges And Opportunities