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Kallista Mason
Managment And Technician
Houston,TX
Work Preference
Summary
Results-driven Service Manager with expertise in enhancing customer satisfaction and operational efficiency. Led implementation of inventory management systems that reduced costs and fostered repeat business through effective relationship building. Dedicated to delivering exceptional service and cultivating a positive work environment.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Store Manager
Take 5 Oil Change
Liberty, TX
12.2025 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on best practices for oil change services and customer engagement.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, adjust pricing, and enhance promotional strategies.
Service Manager
Meineke Car Care
Humble, TX
02.2019 - 12.2025
- Led team to achieve operational excellence in service delivery and customer satisfaction.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Streamlined workflow processes, reducing service time and improving quality of repairs.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Resolved escalated customer complaints, converting negative experiences into opportunities for customer retention and loyalty.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with vendors to ensure timely procurement of supplies and equipment for operations.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Cashier
Regal Theater
Houston, TX
06.2016 - 12.2016
- Managed cash operations to ensure accurate handling of cash drawers and receipts, minimizing discrepancies.
- Greeted customers and assessed their needs to provide tailored assistance.
- Adjusted work hours to accommodate business needs and extra shifts to meet business needs.
- Executed cash management tasks, ensuring accurate handling of cash drawers and receipts.
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance the shopping experience.
Lube Technician
Meineke Car Care
Humble, TX
10.2014 - 04.2016
- Conducted routine oil changes and fluid maintenance for various vehicle types.
- Conducted thorough inspections of vehicles for leaks, wear, and performance issues to enhance service quality.
- Collaborated with team members to streamline workflow during peak service times.
- Ensured clean and safe work environment by consistently following safety regulations and protocols.
- Collaborated with team members to improve workflow efficiency during busy periods.
Cashier
Chic-Fil-A
Houston, TX
09.2013 - 10.2014
- Processed customer transactions to provide quick and accurate service.
- Maintained clean and organized work area to enhance customer experience.
- Welcomed customers to the store entering store and responded promptly to customer needs.
Education
High School Diploma -
Spring High School
Spring, TXSkills
Service operations
Operational efficiency
Customer satisfaction measurement
Customer engagement
Policy and procedure enforcement
Multitasking and organization
Team leadership
Problem-solving
Analytical thinking
Relationship building
Certification
Licensed State Inspector
Timeline
Assistant Store Manager
Take 5 Oil Change
12.2025 - Current
Service Manager
Meineke Car Care
02.2019 - 12.2025
Cashier
Regal Theater
06.2016 - 12.2016
Lube Technician
Meineke Car Care
10.2014 - 04.2016
Cashier
Chic-Fil-A
09.2013 - 10.2014
High School Diploma -
Spring High School