Terry Tallerino
Summary
General manager and multi-store leader with deep dealership operations experience across sales, fixed operations, financial statement review, inventory control, and staff development. Built high-performing teams, improved customer satisfaction, and supported turnarounds that lifted revenue, gross profit, and unit sales.
Overview
29
29
years of professional experience
Work History
Multiple Store General Manager
Balise Automotive Corporate Office
Springfield, MA
03.2023 - 04.2026
- Supported day-to-day operations across sales, parts, and service at Balise Ford of Hyannis to improve workflow efficiency.
- Worked with the General Manager on operational tasks across sales, parts, and service at Balie Ford of Wilbraham to simplify processes.
- Assisted management operations across sales, parts, and service at Balise Chevy & GMC of Springfield to support business goals.
- Provided financial statement training to help staff interpret reporting and performance.
- Provided financial statement training to improve staff development and reporting accuracy.
- Provided financial statement training to build a stronger understanding of financial results.
- Held the General Manager role at Hurd Auto Mall.
General Manager
Los Angeles Harley-Davidson
Fullerton, CA
02.2022 - 03.2023
- Achieved #2 ranking in District 24 for new units sold, outperforming world-class competition.
- Increased year-over-year KPIs, achieving 20.49 transactions sold, contributing to significant revenue growth.
- Recruited and trained fixed operations management, technicians, and service & parts associates to meet HD/LAHD expectations, driving over $6M in gross profit.
General Manager
Jet City Harley-Davidson, MOD/TMC Company
Renton, WA
01.2020 - 02.2022
- Ranked #1 in District 21 for new units sold, more than twice our next competitor.
- Increased total units sold to over 1k by recruiting and motivating top performers and reinstating TMC selling process.
- Enhanced training and coaching for team members and set clear expectations, contributing to Jet City achieving net profit of $3m in 2021, up from $800k in 2020.
- Trained staff to deliver world-class customer experience, achieving top 10 CXI ranking within group.
- Experienced in Harley-Davidson operating systems/software, which include Talon, HD Net, Deal Link, HDFS, Google Docs, E-Leads, and KPA HR program.
Multiple Store General Manager
Mercedes-Benz of Spokane, Lithia Motors
Spokane, WA
01.2011 - 01.2018
- Spearheaded full-scope business operations encompassing sales, parts & service, customer satisfaction, profitability, staffing, continuous improvement, and team productivity.
- Led Wilsonville generate $63M in sales revenue in 2015 (a 64% increase over 2014).
- Championed efforts to propel new vehicle sales by 158% and used vehicle sales by 68%.
- Drove parts and service revenue up 165% in 2015, exceeding the prior year's $4.93M+.
- Cultivated attentive, service-driven culture, achieving the highest customer satisfaction index in market.
- Recruited, hired, and trained 60+ dedicated personnel, enhancing team capability and morale.
- Achieved #1 ranking in Google reviews among all Mercedes-Benz dealerships in Portland Metro, securing a 4.8-star rating with 110 reviews.
- Mercedes-Benz of Wilsonville & Beaverton, Lithia Motors, Wilsonville, OR
Multiple Store General Manager
Group 1 Automotive (Rancho Chrysler Jeep Dodge & Performance Nissan)
, CA
01.2007 - 01.2010
- Turned Rancho Chrysler Jeep Dodge from $1.4M in losses to meeting budget within four months of hire through aggressive restructuring and procedural improvements.
- Transformed Performance Nissan to achieve the best Q4 since the acquisition, earning $50K in Group 1 company stock for outstanding achievements and contributions.
- Restructured compensation plans for sales and parts & service departments, resulting in significant savings and standardization across all operations.
- Analyzed operational reports, economic conditions, industry trends, and potential markets to develop a high-impact growth strategy for two underperforming dealership locations.
- Implemented vehicle display and marketing standards while launching targeted sales promotions.
Multiple Store General Manager
Saddleback RV Irvine
La Mirada, Colton, CA
01.2004 - 01.2006
- Led the full spectrum of business operations, including policy and procedure development, customer service, forecasting, marketing, and sales tracking for recreational vehicles in the consumer market.
- Skyrocketed gross profit by 200%+ through comprehensive training and coaching for the sales team
- Established and promoted sales incentives that increased sales volume by 125%.
- Managed human resources functions including hiring, training, and performance management.
- Identified best-selling product lines and managed inventory through strong vendor relationships, ensuring product availability.
- Led an advertising campaign that drove Saddleback's most profitable months for the service department.
General Manager
Ken Grody Automotive Group
Buena Park and Carlsbad, CA
01.1997 - 01.2003
- Introduced management support, customer focus, process improvements, and employee engagement principles to elevate enterprise-wide standards and achieve operational, quality, and fiscal goals.
- Grew the organization from outside the top 50 dealerships to rank 4th in units sold and CSI in the Western region.
- Trained, motivated, and coached team members; built a strong management team to support rapid growth; and frequently interfaced with the CEO and CFO to share progress and organizational status.
- Established sales record-keeping systems that enhanced customer satisfaction and organizational efficiency while boosting gross profit.
- Conceptualized marketing strategies, conferred with the media, and coordinated influential TV and print advertising campaigns.
- Developed, empowered, and guided Sales and Finance teams to win the 'Mark of Excellence' award in 2002 and 2003 because of double sales, gross revenues, and finance penetration.
- Ken Grody GMC, Pontiac, Mazda
Skills
- Automotive operations
- Service operations
- Operational efficiency
- Inventory management
- Sales forecasting
- Performance analysis
- Customer satisfaction
Timeline
Multiple Store General Manager
Balise Automotive Corporate Office
03.2023 - 04.2026
General Manager
Los Angeles Harley-Davidson
02.2022 - 03.2023
General Manager
Jet City Harley-Davidson, MOD/TMC Company
01.2020 - 02.2022
Multiple Store General Manager
Mercedes-Benz of Spokane, Lithia Motors
01.2011 - 01.2018
Multiple Store General Manager
Group 1 Automotive (Rancho Chrysler Jeep Dodge & Performance Nissan)
01.2007 - 01.2010
Multiple Store General Manager
Saddleback RV Irvine
01.2004 - 01.2006
General Manager
Ken Grody Automotive Group
01.1997 - 01.2003