VINICIO PEPIO
Tremonton,UT
Summary
Results-driven automotive and sales leader with 10+ years of experience in service operations, vehicle sales, and customer relationship management. Currently serving as a Service Manager with a proven ability to increase revenue, improve efficiency, and lead high-performing teams. Strong closer with a background in high-ticket sales and an entrepreneurial mindset as a business owner.
Overview
19
19
years of professional experience
Work History
Service Manager
Riverdale Mitsubishi
Riverdale, UT
11.2025 - Current
- Manage daily operations of the service department, overseeing 4 technicians and 2 advisors
- Generate approximately $70K+ monthly service revenue
- Increased service department revenue by 10% since taking over
- Maintain an average CSI score of 980/1000, reflecting exceptional customer satisfaction
- Improve workflow and shop efficiency to maximize output with a lean team
- Monitor KPIs including labor sales, parts sales, and technician productivity
- Resolve escalated customer concerns and coach team on communication and upselling
Owner / Manager
AV Auto Rentals LLC
Tremonton, UT
08.2022 - Current
- Own and operate a vehicle rental business, managing all operations and customer experience
- Developed marketing strategies to grow brand awareness
- Managed fleet inventory, scheduling, and maintenance
- Increased revenue through pricing strategy and customer retention
- Built a repeat customer base through strong service and relationship-building
Service Advisor
Premier Truck Group
Tremonton, UT
01.2023 - 05.2025
- Diagnosed vehicle issues and recommended repair solutions
- Provided accurate estimates and timelines, increasing customer approvals
- Maintained detailed repair orders and documentation
- Scheduled and managed service appointments
- Built strong client relationships, driving repeat business
Plant Technician
Procter & Gamble (P&G;)
08.2021 - 12.2022
- Operated and monitored high-speed production equipment
- Maintained product quality within strict specifications
- Performed troubleshooting and preventative maintenance
- Helped minimize downtime and improve operational efficiency
Sales & Leasing Consultant
Ken Garff Automotive Group
Riverdale, UT
11.2018 - 08.2021
- Averaged $1,100+ back-end PVR through finance and product sales
- Maintained 98% CSI for 2 consecutive years
- Guided customers through full vehicle purchase and financing process
- Built long-term relationships resulting in repeat and referral business
Service Advisor
Crump Reese Motor Company
Tremonton, UT
01.2011 - 01.2018
- Consulted with customers on repairs and maintenance needs
- Created estimates and secured approvals
- Coordinated with technicians to ensure efficient workflow
- Built long-term customer relationships and trust
Lube & Tire Technician
Crump Reese Motor Company
Tremonton, UT
01.2007 - 01.2011
- Performed routine maintenance and inspections
- Identified and upsold additional services
- Maintained accurate service documentation
Education
High School Diploma -
Bear River High School
Garland, UTSkills
- Leadership & Team Development
- KPI & Performance Management
- Revenue Growth
- Sales & Upselling
- Customer Relationship Building
- Negotiation & Closing
- Automotive Operations
Languages
English
Spanish
Timeline
Service Manager
Riverdale Mitsubishi
11.2025 - Current
Service Advisor
Premier Truck Group
01.2023 - 05.2025
Owner / Manager
AV Auto Rentals LLC
08.2022 - Current
Plant Technician
Procter & Gamble (P&G;)
08.2021 - 12.2022
Sales & Leasing Consultant
Ken Garff Automotive Group
11.2018 - 08.2021
Service Advisor
Crump Reese Motor Company
01.2011 - 01.2018
Lube & Tire Technician
Crump Reese Motor Company
01.2007 - 01.2011
High School Diploma -
Bear River High School