Ka’loni Keisha Gadson-Nelson
New York,NY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Case Manager
Institute for Community Living
Brooklyn, New York
01.2023 - Current
- My services as a case manager include assessing clients for supportive housing, conducting monthly home visits, keeping progress notes, and developing treatment plans. Additionally, I collaborate with clinicians in coordinating the overall care of our clients.
Supervisor
Brooklyn Discount Auto Glass Shop
Brooklyn, NY
03.2020 - 01.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Provided ongoing training to address staff needs.
- Responded to customer questions regarding products, prices and availability.
- Reviewed completed work to verify consistency, quality and conformance.
Linkage to Care Health Program Specialist/Case Manager
Southwest Georgia Regional Medical Center
Atlanta , GA
08.2013 - 03.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Educated HIV patients on methods to use to avoid spreading disease to other individuals.
- Documented and maintained client records with strict attention to confidentiality.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
Education
Bachelor of Science - Communication
Benedictine College
Atchison, KS 08.1983 - 05.1987
Skills
- Substance Abuse Prevention
- Support Group Organization
- People Skills
- Supervision & Leadership
- Training & Development
- Conflict Resolution
Timeline
Case Manager
Institute for Community Living
01.2023 - Current
Supervisor
Brooklyn Discount Auto Glass Shop
03.2020 - 01.2022
Linkage to Care Health Program Specialist/Case Manager
Southwest Georgia Regional Medical Center
08.2013 - 03.2020
Bachelor of Science - Communication
Benedictine College
08.1983 - 05.1987