KALONJI MALENGA
Baltimore,MD
Summary
Entry-level IT professional with a B.S. in Information Systems Technology Services and hands-on experience in troubleshooting, workflow systems, end-user training, and documentation. Currently preparing for the CompTIA A+ certification (expected Spring 2026). Proven ability to support users, analyze issues, and operate in fast-paced, metrics-driven environments.
Overview
10
10
years of professional experience
1
1
Language
Work History
AFE1 Operator | Jam Clear | Learning Ambassador
Amazon
01.2021 - Current
- Executed high-volume packing operations while consistently meeting productivity, accuracy, and quality metrics.
- Troubleshot conveyor and sortation system interruptions, reducing downtime and maintaining continuous workflow.
- Performed jam clear and multis operations to support outbound processing during peak and non-peak shifts.
- Selected as Learning Ambassador (2021–2022) to onboard and train 10+ new hires per cycle on systems, safety, and procedures.
- Collaborated with operations leadership and cross-functional teams to reinforce compliance and performance standards.
- Documented workflows and followed escalation procedures aligned with IT service desk practices.
Personal Caregiver
Home Centris Healthcare
01.2016 - Current
- Provided individualized in-home care while adhering to structured care plans, confidentiality, and documentation requirements.
- Communicated client status and concerns clearly with families and healthcare professionals to ensure continuity of care.
- Maintained long-term reliability and trust in high-responsibility environments requiring attention to detail.
- Demonstrated strong problem-solving, communication, and compliance skills applicable to technical support roles.
Receiver / Reach Truck Driver
Amazon BWI2
01.2016 - 01.2017
- Received, verified, and processed inbound shipments to maintain accurate inventory records.
- Operated reach truck equipment in compliance with safety and operational standards.
- Identified and resolved inventory discrepancies to support system accuracy and workflow efficiency.
- Maintained organized stockroom conditions to improve safety compliance and operational flow.
Education
CompTIA A+ Training Program -
CCBC Essex
Baltimore, MD05-2026
B.S. - IS Technology Services
Morgan State University
Baltimore, MD12-2025
Skills
- Hardware & Operating System Fundamentals (CompTIA A aligned)
- IT Troubleshooting & Root-Cause Analysis
- Basic Networking & Systems Concepts
- End-User Support & Training
- Documentation & Process Adherence
- Microsoft Office Suite
- Tableau Public (Data Visualization)
- Inventory & Workflow Systems
Websites
Timeline
AFE1 Operator | Jam Clear | Learning Ambassador
Amazon
01.2021 - Current
Personal Caregiver
Home Centris Healthcare
01.2016 - Current
Receiver / Reach Truck Driver
Amazon BWI2
01.2016 - 01.2017
CompTIA A+ Training Program -
CCBC Essex
B.S. - IS Technology Services
Morgan State University