Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Kalos Midekssa

Atlanta,GA

Summary

Proven Customer Service Representative at Daba Alterations, adept in complaint handling and problem resolution. Excelled in staff training at Chick-fil-A, enhancing team motivation and customer satisfaction. Achieved repeat business through empathetic conflict resolution and advanced technical skills, demonstrating critical thinking and active listening.

Offering strong understanding of Java and Python programming and commitment to learning and growth in dynamic environment. Brings foundational knowledge in software development principles and hands-on experience with Java frameworks and tools. Ready to use and develop skills in programming and software engineering in Data Analytics.

Overview

2
years of professional experience

Work History

Daba Alterations

Customer Service Representative
11.2022 - 04.2023

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Chick-fil-A

Fast Food Team Leader
04.2023 - 01.2025

Job overview

  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.

Education

Georgia State University
Atlanta, GA

Bachelor of Science from Computer Science
05-2028

University Overview

  • HOPE Scholarship Recipient
  • Completed AP course in Calculus, Computer Science and Physics
  • Extracurricular Activities: Coding and wood work engineering
  • Ethiopian-Eritrean Student Association Member

Skills

  • Team motivation
  • Critical thinking
  • Active listening
  • Complaint handling
  • Staff training and development
  • Problem resolution
  • Java language proficiency
  • Python Programming Knowledge

Languages

Amharic
Native or Bilingual

Timeline

Fast Food Team Leader
Chick-fil-A
04.2023 - 01.2025
Customer Service Representative
Daba Alterations
11.2022 - 04.2023
Georgia State University
Bachelor of Science from Computer Science
Kalos Midekssa