Summary
Overview
Work History
Education
Skills
Leadership & Community Involvement
Additional Information
Languages
Timeline
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Kaltum Abikar

Minneapolis,MN

Summary

Dedicated and motivated Social Work student at Augsburg University with strong academic performance and diverse professional experience in customer service, security, and community involvement. Skilled in communication, problem-solving, and supporting individuals from diverse backgrounds. Passionate about helping others and creating positive community impact.

Overview

5
5
years of professional experience

Work History

Front Desk Associate

Delta
Minneapolis, MN
01.2023
  • Provided professional customer service and assisted visitors with inquiries
  • Managed front desk operations and administrative tasks
  • Maintained a welcoming and organized environment

Airport Security (Global Security) Team lead

Minneapolis–Saint Paul International Airport
Minneapolis, MN
- Current
  • Monitored airport safety and security procedures
  • Assisted passengers and ensured compliance with regulations
  • Responded to incidents and maintained a secure environment

Cargo Agent

Worldwide Flight Services (WFS)
Minneapolis, MN
- 01.2025
  • Handled cargo operations and ensured proper documentation
  • Assisted with loading/unloading and logistics coordination
  • Maintained safety standards in a fast-paced environment

Customer Service Representative

Target
Minneapolis, MN
05.2021 - 2023
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted customers in locating products, enhancing overall shopping experience.
  • Maintained product knowledge to offer accurate information and recommendations.
  • Handled returns and exchanges efficiently while ensuring customer satisfaction.

Child Care Assistant (Autism Support)

Afiya Home Care, LLC
Minneapolis, MN
05.2022 - 02.2024
  • Supported children with autism through daily activities
  • Assisted with behavioral and emotional needs
  • Helped create a safe and supportive environment

Education

Bachelor’s Degree - Social Work

Augsburg University
Minneapolis, MN
01.2028

High School Diploma -

Wellstone International
Minneapolis, MN
06.2023

Skills

  • Strong communication and interpersonal skills
  • Customer service and client support
  • Conflict resolution and safety awareness
  • Team collaboration
  • Problem-solving
  • Time management

Leadership & Community Involvement

East African Student Group, Member, Participated in community events and cultural engagement, Supported student connections and inclusion

Additional Information

  • Passion for helping individuals and communities
  • Adaptable and reliable in fast-paced environments
  • Strong work ethic and willingness to learn

Languages

Arabic
Elementary
somali
Limited Working

Timeline

Front Desk Associate

Delta
01.2023

Child Care Assistant (Autism Support)

Afiya Home Care, LLC
05.2022 - 02.2024

Customer Service Representative

Target
05.2021 - 2023

Airport Security (Global Security) Team lead

Minneapolis–Saint Paul International Airport
- Current

Cargo Agent

Worldwide Flight Services (WFS)
- 01.2025

Bachelor’s Degree - Social Work

Augsburg University

High School Diploma -

Wellstone International
Kaltum Abikar