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Kaltum Abikar
Minneapolis,MN
Summary
Dedicated and motivated Social Work student at Augsburg University with strong academic performance and diverse professional experience in customer service, security, and community involvement. Skilled in communication, problem-solving, and supporting individuals from diverse backgrounds. Passionate about helping others and creating positive community impact.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Delta
Minneapolis, MN
01.2023
- Provided professional customer service and assisted visitors with inquiries
- Managed front desk operations and administrative tasks
- Maintained a welcoming and organized environment
Airport Security (Global Security) Team lead
Minneapolis–Saint Paul International Airport
Minneapolis, MN
- Current
- Monitored airport safety and security procedures
- Assisted passengers and ensured compliance with regulations
- Responded to incidents and maintained a secure environment
Cargo Agent
Worldwide Flight Services (WFS)
Minneapolis, MN
- 01.2025
- Handled cargo operations and ensured proper documentation
- Assisted with loading/unloading and logistics coordination
- Maintained safety standards in a fast-paced environment
Customer Service Representative
Target
Minneapolis, MN
05.2021 - 2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained product knowledge to offer accurate information and recommendations.
- Handled returns and exchanges efficiently while ensuring customer satisfaction.
Child Care Assistant (Autism Support)
Afiya Home Care, LLC
Minneapolis, MN
05.2022 - 02.2024
- Supported children with autism through daily activities
- Assisted with behavioral and emotional needs
- Helped create a safe and supportive environment
Education
Bachelor’s Degree - Social Work
Augsburg University
Minneapolis, MN01.2028
High School Diploma -
Wellstone International
Minneapolis, MN06.2023
Skills
- Strong communication and interpersonal skills
- Customer service and client support
- Conflict resolution and safety awareness
- Team collaboration
- Problem-solving
- Time management
Leadership & Community Involvement
East African Student Group, Member, Participated in community events and cultural engagement, Supported student connections and inclusion
Additional Information
- Passion for helping individuals and communities
- Adaptable and reliable in fast-paced environments
- Strong work ethic and willingness to learn
Languages
Arabic
Elementary
somali
Limited Working
Timeline
Front Desk Associate
Delta
01.2023
Child Care Assistant (Autism Support)
Afiya Home Care, LLC
05.2022 - 02.2024
Customer Service Representative
Target
05.2021 - 2023
Airport Security (Global Security) Team lead
Minneapolis–Saint Paul International Airport
- Current
Cargo Agent
Worldwide Flight Services (WFS)
- 01.2025
Bachelor’s Degree - Social Work
Augsburg University
High School Diploma -
Wellstone International