Ka Lun Lee
TEMPLE CITY,CA
Summary
Dynamic and seasoned bilingual management professional with over 13 years of leadership experience at K100 Karaoke Entertainment, based in the vibrant heart of Alhambra, Los Angeles. Expert in delivering exceptional customer experiences, driving marketing initiatives, and overseeing operational support. Demonstrated prowess in sales, marketing, and problem-solving, enhancing business efficiency and maintaining superior customer satisfaction across entertainment and automotive industries. Proficient in English, Chinese, and Cantonese, enhancing communication with a diverse clientele. Skilled in cultivating long-term relationships, adept at negotiation and personalized customer service, making a seamless transition into high-level car sales. Currently enriching front desk operations and customer service quality as a Supervisor at WeChat Cafe and providing specialized customer advice at DTM Auto Body.
Overview
15
15
years of professional experience
Work History
Store Supervisor
DTM Auto Body
05.2009 - Current
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered product questions and assisted customers in selection and checkout.
Front Desk Supervisor
WeChat Cafe
05.2022 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the restaurant
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Manager
K100 Karaoke
05.2009 - 05.2022
- Ensure customer satisfaction
- Delivery the optimal business efficiency
- Marketing and promotion
- Maintain customer relationship
- Managed and motivated employees to be productive and engaged in work.
Education
Alhambra High School
Alhambra, CA05.2005
Skills
- Customer service expert
- Guest Relations
- Problem-solving skills
- Customer Service Management
- Listening Skills
- Sales expertise
- Friendly, Positive Attitude
- Customer Service
- Fluent Bilingualism
Social Media - Instagram
mrallenlee731
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Front Desk Supervisor
WeChat Cafe
05.2022 - Current
Store Supervisor
DTM Auto Body
05.2009 - Current
Manager
K100 Karaoke
05.2009 - 05.2022
Alhambra High School
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