Mathew Palmer
Meriden,CT
Summary
Operations-focused leader with 11+ years of progressive responsibility across high-volume retail, fulfillment, inbound logistics, and warehouse operations. Trusted as the primary operational leader in $70M–$105M Target locations, frequently serving as acting point of contact over other managers and overseeing full-building execution. Proven record of driving measurable improvements in fulfillment accuracy, ship-on-time performance, labor efficiency, and sales floor execution through disciplined processes, coaching, and accountability.
Overview
11
11
years of professional experience
Work History
Inbound Freight & Store Fulfillment Supervisor
Target
2021.10 - Current
- Serves as go-to operational leader within the building; acted as primary point of contact during Store Director absence, coordinating across departments and senior leaders.
- Leads inbound morning operations, overseeing truck unload, backroom flow, and push-to-floor execution while continuing to support fulfillment operations during peak demand.
- Previously operated as Closing Leader with full-building responsibility in a $70M location, overseeing fulfillment, drive-up, sales floor replenishment, returns processing, and labor execution as the sole leader on duty.
- Achieved 100% Priority Fill for two consecutive months as Closing Leader (company target: 70%) and sustained ~90% Priority Fill for an additional year, significantly improving sales floor availability.
- Redesigned priority filling execution by transitioning the work from leader-driven to team-driven through scheduling optimization and focused coaching, eliminating the need for leaders to perform manual task execution.
- Previously Owned end-to-end digital fulfillment operations in a $105M high-volume New York store, accountable for every picked, packed, and shipped order.
- Reduced fulfillment order cancellations by 1.5% year-over-year, improving customer promise reliability and operational consistency.
- Increased team pick speed to full operational independence from the rest of the store, removing reliance on cross-department labor support.
- Led weekend floor operations with oversight of ~100 team members, ensuring register coverage, sales floor execution, backroom flow, and rapid resolution of operational issues.
Warehouse Supervisor
Wheels Inc.
2020.11 - 2021.10
- Oversaw a team of mechanics and offered support as needed.
- Collaborated with management to implement new policies to achieve benchmarks for production, quality and safety.
- Performed weekly cycle counts of parts
- Organized Google documents to keep accurate bike inventory
- Kept up to date with policy changes and new ways to repair damaged bikes.
Quality Control Supervisor
Central Transport
2020.08 - 2020.11
- Supervised and directed 30+ warehouse personnel through effective mentoring, coaching and work delegation.
- Trained personnel in proper loading techniques and how to secure freight to prevent damages.
- Recouped customer freight when necessary to ensure safe transportation.
- Recorded, analyzed and distributed statistical information through Excel and Powerpoint.
- Inspected inbound and outbound loads for any errors.
- Operated electric and propane forklifts.
Shipping/Receiving Lead
Royal Chemical
2015.09 - 2020.08
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Coordinated efficient storage areas to optimize materials movements and minimized labor hours.
- Surpassed sales goals by shipping on time and accurately.
- Came up with new procedures to become the best department statistically across company.
- Trained staff on material handling processes to meet DOT, ISO, and OSHA standards.
- Guided several warehouse associates on day to day basis.
- Executed warehouse software to perform daily tasks online.
- Received, stored, and shipped goods and materials.
- Operated electric forklifts and stand up forklifts.
Education
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH06.2020
Skills
- Microsoft applications proficiency
- Excellent communicator
- Customer service expert
- Leadership
- Dependable
- Active listener
- Problem resolution
- Honest
- Time management
- Team oriented
Timeline
Inbound Freight & Store Fulfillment Supervisor
Target
2021.10 - Current
Warehouse Supervisor
Wheels Inc.
2020.11 - 2021.10
Quality Control Supervisor
Central Transport
2020.08 - 2020.11
Shipping/Receiving Lead
Royal Chemical
2015.09 - 2020.08
Associate of Science - Information Technology
Southern New Hampshire University