Tatjana Jones
Aurora,CO
Summary
A highly talented Retail Store Supervisor focused on exceeding store standards, sales goals, and client expectations with sound experience in selling merchandise, such as shoes, purses, outerwear, and other leather goods, men suits and apparel, women's clothing.
Overview
16
16
years of professional experience
Work History
Store Supervisor
Brooks Brothers
Denver, CO
11.2017 - Current
- Greeted customers and directed to requested products.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Answered questions about store policies and concerns to support positive customer experiences.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using company software to update system.
- Volunteered to assist the Store Manager with daily projects, demonstrating willingness to learn new tasks and increase skill levels.
Brand Ambassador
Swarovski
Denver, CO
07.2016 - 10.2017
- Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes.
- Communicated product value, quality and style to educate and entice potential customers.
- Provided customer service using extensive knowledge of Swarovski Crystals and fashion jewelry.
Wardrobe Specialist
St. John Knits International
Denver, CO
09.2015 - 10.2017
- Developed relationship with new clients though email contact
- Consulted customers in the boutique about new styles and collections of St. John
- Helped with incoming shipments
- Participated in the physical inventory
Sales Associate, Key Holder
Brooks Brothers
Denver, CO
02.2010 - 08.2015
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Acquired 500 new customers, generating 0.6 % of team revenue.
- Completed orders through POS system and organized product deliveries to meet customer timetables.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Prepared cash deposits up to $1000 with zero discrepancies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated customers on promotions to enhance sales.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
Certificate - Trade, English, Spanish
Language School COLON
Hamburg, Germany10.2003
Zwischen Pruefung - English Language And Literature, Psychology
Hamburg University
Hamburg, Germany07.2001
High School Diploma -
Studien Kolleg Hamburg
Hamburg, Germany05.1994
Skills
- Employee management
- Inventory control
- Loss prevention
- Merchandising
- Record keeping strengths
- Stocking
- Shipping and receiving
- Customer-oriented
- Order fulfillment
- Retail materials management
- Exceptional time management skills
- POS systems expert
- Money handling abilities
- Strong interpersonal skills
- Strategic sales knowledge
- Upselling techniques
- POS systems knowledge
- Quick learner
- MS Office Suite
- Positive and friendly
- Goal-oriented
- Active listening skills
- Credit card processing
- Detail-oriented
- Client relations strength
- People-oriented
- Fluent in Russian, German, English
- Motivated team player
Accomplishments
- Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. - Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. - Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. - Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100% accuracy. - Supervised team of 3 staff members.
- Collaborated with team of 6 in the development of sales goals.
Passionate Volunteer
I absolutely love to volunteer in the animal shelter being able to give back to the community by spending time with dogs that needed some love and attention.
Timeline
Store Supervisor
Brooks Brothers
11.2017 - Current
Brand Ambassador
Swarovski
07.2016 - 10.2017
Wardrobe Specialist
St. John Knits International
09.2015 - 10.2017
Sales Associate, Key Holder
Brooks Brothers
02.2010 - 08.2015
Certificate - Trade, English, Spanish
Language School COLON
Zwischen Pruefung - English Language And Literature, Psychology
Hamburg University
High School Diploma -
Studien Kolleg Hamburg