Summary
Overview
Work History
Education
Skills
Timeline
Manager

Kalvin Hernandez

San Antonio

Summary

Dynamic manager with a proven track record at Oreily's Auto Parts, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training. Known for reliability and integrity, I consistently maintained accurate cash handling while fostering a motivated and engaged workforce.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

Manager

Oreily's Auto Parts
03.2022 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Cashier

Walmart
11.2023 - 05.2024
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier

HEB Grocery Store
09.2020 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Thomas Edison High School
06-2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Reliability and punctuality

Timeline

Cashier

Walmart
11.2023 - 05.2024

Manager

Oreily's Auto Parts
03.2022 - 01.2025

Cashier

HEB Grocery Store
09.2020 - 06.2021

High School Diploma -

Thomas Edison High School

Similar Profiles

CREATE PROFILE
Kalvin Hernandez