Kalvin Tse
Rosemead,CA
Summary
Dynamic and dedicated professional with extensive experience at Disneyland Resort, excelling in customer service and safety monitoring. Proven ability to enhance guest satisfaction through effective ride operations and compliance with safety protocols. Skilled in emergency procedures and team collaboration, ensuring a secure and enjoyable environment for all visitors.
Overview
2
2
years of professional experience
Work History
Ride Operator
Disneyland Resort
12.2022 - 05.2023
- Operated and monitored ride functions to ensure guest safety and satisfaction.
- Conducted pre-ride inspections to maintain equipment reliability and performance.
- Assisted guests with boarding and disembarking, promoting a seamless experience.
- Responded promptly to guest inquiries, enhancing overall park engagement.
- Collaborated with team members to manage ride operations during peak periods.
- Implemented safety protocols, contributing to a secure environment for all guests.
Busser
Disneyland Resort
12.2021 - 12.2022
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted servers in delivering food and beverages efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Supported team members by restocking supplies and managing table turnover rates.
- Monitored guest needs, providing prompt assistance to enhance satisfaction levels.
- Ensured compliance with health and safety standards throughout dining operations.
- Engaged in continuous learning of menu items to provide informed recommendations to guests.
- Contributed to a positive work environment through effective communication and teamwork skills.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Foods Associate
Knott's Berry Farm
03.2021 - 11.2021
- Assisted in maintaining cleanliness and organization of food preparation areas.
- Restocked supplies to maintain inventory levels.
- Learned food safety procedures to ensure compliance with health regulations.
- Prepared food items according to standard recipes and presentation guidelines
- Learned how to use the register and helped guests with the check out.
- Formed a queue when the crowds exceeded the maximum capacity.
Education
Rehabilitation Services - Rehabilitation
Cal State University, Los Angeles
Los Angeles, CAPsychology
East Los Angeles College
Monterey Park, CA05.2021
Skills
- Customer service
- Equipment operation
- Safety monitoring
- Emergency evacuation procedures
- Ride set up
- Ride operations
- Policy compliance
- Operations monitoring
- Emergency procedures
- Safety reporting
Timeline
Ride Operator
Disneyland Resort
12.2022 - 05.2023
Busser
Disneyland Resort
12.2021 - 12.2022
Foods Associate
Knott's Berry Farm
03.2021 - 11.2021
Rehabilitation Services - Rehabilitation
Cal State University, Los Angeles
Psychology
East Los Angeles College
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