Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kalyana Ramos

Fort Lauderdale,FL

Summary

Dedicated and driven professional with leadership experience & a strong desire to contribute to the success of a growing company. Exceptional customer service skills, a fast learner & eager to bring management expertise to provide valuable support.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Coordinator / Enterprise - EMS Project Manager

Baxter Restoration / Watterson Solutions
05.2021 - Current
  • Receives incoming calls, text & emails from new & existing clients for new work
  • Inputs job information into various databases which include DASH, Encircle, UNIS, T&M Pro & Acumatica
  • Inputs company information for new subcontractors & vendors
  • Responsible for updating information & communicating with third party clients using various portals such as Xact Analysis, Alacrity, Contractor Connections, Universal Property & OPS Technology
  • Coordinate both inspections & work with various clients
  • Coordinating with both subcontractors & vendors
  • Dispatch technicians to residential & commercial job sites during business hours & after hours
  • Monitor technician locations using MyGeotab tracking
  • Maintain inventory for supplies in warehouse for technicians as well as within the office
  • Create reports for clients using programs such as Encircle, Moisture Mapper, Luxor CRM 2.0 & Luxor Landing
  • Proof read, edit and send reports out to clients as necessary
  • Create or oversee NTE bids for Enterprise jobs & submit them to corporate Project Managers approval
  • Manage job sites at all large mitigation & remediation losses to include after hours visits
  • Ensure after hours technician coverage at all times using technicians from all departments
  • Train team to input jobs, produce NTE’s and send reports to clients
  • Send Invoice packages to clients once work is completed using both Word Documents and T&M Pro Invoicing
  • Drive new MIT business from existing and new clients to meet yearly budget expectations
  • Manage all aspects of enterprise work and Mitigation work
  • Build team to meet the current and future needs of the department and office
  • Human resource functions: payroll and reporting (time sheets for technicians), interviewing incoming technicians & office personnel
  • Billing functions including but not limited to: Processing of subcontractor & vendor invoices, client follow-ups & collections of remaining balances, processing of expense reports for all technicians and office personnel

Office Assistant

Advantage Adjustment Company
07.2020 - 04.2021
  • Receives incoming emails from outside adjusters for new claims/ongoing claims/past claims
  • Sets up new claims
  • Experience using Xact Analysis and Xactimate
  • Proof reads and edits reports
  • Filing
  • Maintains inventory of office
  • Records and processes invoices
  • Distributes all incoming mail
  • Human resource functions: payroll and reporting (time sheets for adjusters in the office)

Security Officer

Securitas Security Services
10.2019 - 05.2020
  • Provided security and safety to client property and personnel
  • Observed and reported activities at assigned client sites

Jewelry Consultant

Kay Jewelers
02.2017 - 07.2018
  • Presenting merchandise and detailed information on features and benefits
  • Identify repairs, help design custom jewelry, and sell jewelry
  • Processed payments
  • Proven aptitude to effectively and efficiently navigate through all computer systems
  • Strong attention to detail and high integrity
  • Working with the entire sales team to achieve weekly/monthly/yearly sales goals
  • Store maintenance, including display and cleaning
  • Opening and closing the store

Teacher Assistant

N. Texas Parent & Child Development, Inc.
09.2016 - 08.2017
  • Creating lesson plans for children within classroom
  • Watching/feeding/changing kids as necessary
  • Communicating with parents on progress within the classroom
  • Setting up classroom - day to day activities, decorating, cleaning
  • Offering to help parents and kids with in home help if needed
  • Documenting and filing all daily records of each child
  • Staying up to date on all teacher training

ESOL Paraprofessional

Lee County School District
01.2015 - 07.2016
  • Assisting in teaching children curriculum provided by teachers/administration
  • Applying different techniques and strategies to child's learning
  • Proctoring/administering any and all exams for children who will be entering or whom have been entered into program
  • Filing/Sending out all required documents and notifications to the family of any child entering the program
  • Communicating with Information Specialist for any entry of data and exam scores into Main Frame
  • Translating paperwork/during meetings for monolingual families
  • Making/translating phone calls for administrators and teachers
  • Notifying parents/guardians of any upcoming meetings
  • Attending and advocating child's academic needs in meetings
  • Filing and managing all documents related to child's academics
  • Monitoring academic progress of children who have exited the program

Education

Quinebaug Valley Community College
Killingly, CT
05.2014

Mars Hill College
Mars Hill, NC
05.2012

High school diploma -

Manchester High School
Manchester, CT
06.2011

Skills

  • Bilingual in English/Spanish
  • Typing: 66 wpm
  • Highly organized
  • Multi-task oriented
  • Heavy telephone usage
  • T&M Pro
  • Team-oriented
  • MatterPort
  • Microsoft Office Proficiency
  • Great Customer Service Skills
  • Filing
  • Reliable
  • Office Management
  • Payroll
  • Accounts Receivable
  • Security
  • Teaching
  • Data Entry
  • Personal Assistant Experience
  • Computer Operation

Certification

Certified Notary Public

IICRC Certified - Water Damage Restoration

IICRC Certified - Applied Microbial Remediation

Timeline

Coordinator / Enterprise - EMS Project Manager

Baxter Restoration / Watterson Solutions
05.2021 - Current

Office Assistant

Advantage Adjustment Company
07.2020 - 04.2021

Security Officer

Securitas Security Services
10.2019 - 05.2020

Jewelry Consultant

Kay Jewelers
02.2017 - 07.2018

Teacher Assistant

N. Texas Parent & Child Development, Inc.
09.2016 - 08.2017

ESOL Paraprofessional

Lee County School District
01.2015 - 07.2016

Mars Hill College

High school diploma -

Manchester High School

Quinebaug Valley Community College

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Kalyana Ramos