Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
BusinessAnalyst

Kalyn Carroll

Jacksonville,FL

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier

Wingstop Restaurant
07.2021 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns
  • Used POS system to enter orders, process payments and issue receipts
  • Identified and resolved discrepancies and errors in customer accounts
  • Lifted up to [Number] pounds at once and used forklift to move heavier loads

Call Center Customer Service Representative

Alorica
10.2020 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Promoted available products and services to customers during service, account management, and order calls
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines

Cashier

Whatabuger
01.2018 - 11.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Associate of Science - Nursing Assistance

Fortis College Houston Tx
Houston, TX
2023

High School Diploma -

Nimitz High School
Houston, TX
08.2020

Skills

  • Payments Posting
  • Customer Service
  • Refunds and Exchanges
  • Accounting Softwares
  • Customer Transactions
  • Verbal and Written Communication
  • Monitoring
  • Cash Counting Machine Operations

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

Additional Information

work good with others or by myself. very determine worker when it comes to my job....love a safe work place

Languages

English
Professional Working

Timeline

Cashier

Wingstop Restaurant
07.2021 - 08.2023

Call Center Customer Service Representative

Alorica
10.2020 - 02.2021

Cashier

Whatabuger
01.2018 - 11.2020

Associate of Science - Nursing Assistance

Fortis College Houston Tx

High School Diploma -

Nimitz High School

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Kalyn Carroll