Kalyn Cotton
Houston,TX
Summary
Hospitality is my passion, I love meeting new guest and getting to elevate their experience by going above and beyond for them. I have been in the hospitality industry since I was 16 years old and am seeking a food and beverage job. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, fast learner, adaptability, and exceptional interpersonal and customer service skills.
Overview
3
3
years of professional experience
Work History
The Den Campus Bar
Lead Bartender
Houston , TX
04.2023 - Current
- Provided exceptional customer service by greeting and serving guests in a friendly and timely manner. Ensured customer satisfaction and handled customer complaints in a professional manner
- Served many tables while also bartending. Skilled in working a high volume crowd in a calmly manner
- Maintained bar inventory, ordered supplies for floor and bar.
- Verified the age of customers purchasing & alcoholic beverages.
- Managed closing procedures such as counting money and balancing registers at end of shift.
- Helped develop drink menus using seasonal ingredients, new products or specialties of the house..
- Helped Organize events such as happy hours for food and drinks or even special promotions for holidays and sporting events
- Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
- Served big parties and private events regularly
The Palm Steak House
Fine Dining Server
Houston , TX
01.2022 - 04.2023
- Greeted all guest within 45 seconds and ensured that guests received prompt, courteous attention throughout their dining experience
- Anticipated guest needs and worked well with coworkers to ensure smooth guest flow through out the restaurant
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Communicated regularly with kitchen staff regarding order status updates.
- Trained in wine and liquor service in order to provide full and positive experiences to guests and was able to match wines with menu items and guest preferences.
- Provided guests with information about menu items, describing ingredients and cooking methods upon request. made suggestions and took order for food and beverages.
- Handled To-Go Station
Cottonwood
Craft Bartender
Houston , TX
05.2021 - 01.2022
- Learned new cocktail recopies monthly
- learned to properly multitask during high volume shifts. Prepared cocktails and then did table service
- Ensured guest had a memorable experience by providing a friendly yet professional attitude
- Assisted in coordination of big events and also worked them
Education
Current Global Hospitality Major
The University of Houston
Houston, TX05.2025
Skills
- Excellent customer service skills
- Great communization skills
- Attentive Service
- Detailed oriented
- Strong time management skills
- Adaptable
- Decision-Making & Problem-Solving
- Conflict Resolution
Timeline
The Den Campus Bar
Lead Bartender
04.2023 - Current
The Palm Steak House
Fine Dining Server
01.2022 - 04.2023
Cottonwood
Craft Bartender
05.2021 - 01.2022
Current Global Hospitality Major
The University of Houston
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