Kalyn Hale
Dillsburg,PA
Summary
Dynamic Account Manager with a proven track record at Trucordia/Knoll, excelling in client relations and customer service. Expert in resolving complex billing issues and optimizing endorsements, ensuring high client satisfaction and retention. Strong teamwork skills complemented by effective communication, driving successful outcomes in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Manager
Trucordia
New Cumberland, PA
04.2025 - 06.2026
- Managed client relationships to ensure satisfaction and retention.
- Endorsement processing
- Certificates of insurance
- Resolved billing, claim and audit issues
- Quoting multiple carriers for best pricing
- Auto ID cards
- Insurance Policy Review
Office Manager
Knoll Insurance Agency
New Cumberland, PA
05.2007 - 04.2025
- Oversaw day-to-day office operations, ensuring smooth workflow and efficient resource allocation.
- Coordinated employee schedules and carrier meetings
- Managed carrier relationships
- Customer complaint resolution
- Commissions
- Training of new employees
- Agency billing
- Paying carriers
- Paying utility and office expenses
- Office supply ordering
- Check depositing
- Selling commercial insurance policies
Education
Bachelor of Science - Business Administration And Management
Indiana University of Pennsylvania
Indiana, PA05-2007
Skills
- Client relations
- Client relations
- Client relations
- Client relations
Certification
CISR (Certified Insurance Service Representative)
CIC (Certified Insurance Counselor)
PA Property and Casualty Insurance License
Timeline
Account Manager
Trucordia
04.2025 - 06.2026
Office Manager
Knoll Insurance Agency
05.2007 - 04.2025
Bachelor of Science - Business Administration And Management
Indiana University of Pennsylvania